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    Has been part of the Envato Community for over 1 year Has collected 1+ items on Envato Market
arcfashion says

Someone is helping me with this template but there is an image size issue. I put my logo on an image for my front page but it has uploaded so big I cant see the logo. Can images be resized so I can let him know. Thanks Annie

5339 posts
    Member of the Envato Team Has been part of the Envato Community for over 4 years Located in Canada Joined us in one of our Envato Live Events
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KingDog Envato team says

Hello Annie. Have you checked the author’s online documentation? If so you can always use their support forum to ask the author if they have any tips – http://support.apollo13.eu/ Thanks!

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    Has been part of the Envato Community for over 1 year Has collected 1+ items on Envato Market
arcfashion says

Thanks. I am trying to become a member on Apollo 13 support forum. It is asking foe an item purchase code – how do I find that out. I look in the “help screenshot” which says ‘4’ but that doesn’t accept my membership. Thanks Annie.

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    Has been part of the Envato Community for over 4 years Has collected 500+ items on Envato Market Nominated Community Superstar of the month Sells items exclusively on Envato Market
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charlie4282 says

In your downloads page of your themeforest profile locate the item and underneath it there are two links “Regular license” and “License certificate” . Click the second and you will see a document containing your code

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    Has been part of the Envato Community for over 1 year Has collected 1+ items on Envato Market
arcfashion says

You guys are on top of it! Thanks for info.

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    Has been part of the Envato Community for over 1 year Has collected 1+ items on Envato Market
arcfashion says

Well – I put in that long code with and without hyphens and says its invalid. Any suggestions. They need to explain more on that screenshot help.

3799 posts
    Has been part of the Envato Community for over 4 years Has collected 500+ items on Envato Market Nominated Community Superstar of the month Sells items exclusively on Envato Market
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charlie4282 says

If it is still not working then try sending the author an email direct from their profile including your code explaining you are unable to get into support

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    Has been part of the Envato Community for over 1 year Has collected 1+ items on Envato Market
arcfashion says

Can anyone explain how the changes I am making in my theme show up on my Galaxy phone and IPAD but not on my laptop when I open my website? Thanks Annie.

4377 posts
    Has referred 10+ members Has been a beta tester for an Envato feature Has collected 10+ items on Envato Market Attended one of our Meetups around the world
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Dzinc says

^ Hi Annie, as mentioned above, the appropriate support forum for this theme can be found here.

Or, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts for additional information and/or troubleshooting.

Just leave the author a quick comment and he’ll gladly point you in the right direction. Good luck.

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