5 posts
  • 3 Years of Membership
  • Collector Level 1
arcfashion
says

Someone is helping me with this template but there is an image size issue. I put my logo on an image for my front page but it has uploaded so big I cant see the logo. Can images be resized so I can let him know. Thanks Annie

6839 posts
  • Envato Team
  • 6 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Hello Annie. Have you checked the author’s online documentation? If so you can always use their support forum to ask the author if they have any tips – http://support.apollo13.eu/ Thanks!

5 posts
  • 3 Years of Membership
  • Collector Level 1
arcfashion
says

Thanks. I am trying to become a member on Apollo 13 support forum. It is asking foe an item purchase code – how do I find that out. I look in the “help screenshot” which says ‘4’ but that doesn’t accept my membership. Thanks Annie.

4889 posts
  • Beta Tester
  • Community Superstar
  • Moderator
  • 6 Years of Membership
+3 more
charlie4282
Moderator
says

In your downloads page of your themeforest profile locate the item and underneath it there are two links “Regular license” and “License certificate” . Click the second and you will see a document containing your code

5 posts
  • 3 Years of Membership
  • Collector Level 1
arcfashion
says

You guys are on top of it! Thanks for info.

5 posts
  • 3 Years of Membership
  • Collector Level 1
arcfashion
says

Well – I put in that long code with and without hyphens and says its invalid. Any suggestions. They need to explain more on that screenshot help.

4889 posts
  • Beta Tester
  • Community Superstar
  • Moderator
  • 6 Years of Membership
+3 more
charlie4282
Moderator
says

If it is still not working then try sending the author an email direct from their profile including your code explaining you are unable to get into support

5 posts
  • 3 Years of Membership
  • Collector Level 1
arcfashion
says

Can anyone explain how the changes I am making in my theme show up on my Galaxy phone and IPAD but not on my laptop when I open my website? Thanks Annie.

4379 posts
  • Affiliate Level 2
  • Beta Tester
  • Collector Level 2
  • Community Superstar
+7 more
Dzinc
says

^ Hi Annie, as mentioned above, the appropriate support forum for this theme can be found here.

Or, you can interact directly with the author here. The link takes you to the item’s Comments section, where you can also browse previous posts for additional information and/or troubleshooting.

Just leave the author a quick comment and he’ll gladly point you in the right direction. Good luck.

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