(Locked) I am getting "Server not found" error when I want to download my item

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ThemeFog
says

Hi, this is my second post about this error. This very common problem when I want to download themeforest item I bought. Here is the error I get http://prntscr.com/44qeq4. Please help me. I wanna get ride of this problem.

Regards Khokon

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contrastblack
Envato team
says

Hello,

As Iman suggested in the previous thread you opened, this is most likely an ISP related issue. For further assistance, you will need to open a ticket via our Support System.

Thanks!

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