- Has been a member for 0-1 years
It’s been 10 days. 4 support tickets and I still can’t access my account. I have had to create another account to write this but I want my old account as I am in credit and have already bought themes. It won’t let me reset my password which I have forgotten. I have always had great support before. Anybody know what is going on!
- Envato Staff
- Community Ambassador
- Has been a member for 0-1 years
- Bought between 1 and 9 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Referred between 1 and 9 users
- Helped protect Envato Marketplaces against copyright violations
- Brazil
- Microlancer Beta Tester
Hi Clare, I’m sorry to hear you are having trouble accessing your account, can you please post your support ticket ID’s? In the meantime, you can also tweet your ID’s to @envato_support requesting urgency. Thanks!
- Has been a member for 0-1 years
ZDP-338-27074, HUA-299-37654, COO-970-23274, OYO-482-76561.
- Author had a Free File of the Month
- Has been a member for 2-3 years
- Romania
- Most Wanted Bounty Winner
- Sold between 50 000 and 100 000 dollars
- Referred between 50 and 99 users
- Bought between 10 and 49 items
- Exclusive Author
Clareholbrook
DONT GIVE AWAY YOUR INFO
- Has been a member for 4-5 years
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Sold between 50 000 and 100 000 dollars
- Microlancer Beta Tester
- Community Moderator
- Interviewed on the Envato Notes blog
- Author was Featured
- Bought between 1 and 9 items
- Referred between 50 and 99 users
dnp_theme said
Clareholbrook DONT GIVE AWAY YOUR INFO
Those were only support ticket numbers, dzinc needs them in order to locate the support ticket and resolve/forward them to the appropriate staff! 
- Has been a member for 0-1 years
I’ve tweeted and given my support ticket numbers. Do I need to do anything else?
- Envato Staff
- Community Ambassador
- Has been a member for 0-1 years
- Bought between 1 and 9 items
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Referred between 1 and 9 users
- Helped protect Envato Marketplaces against copyright violations
- Brazil
- Microlancer Beta Tester
Hi again Clare, thank you, you’re all set for the time being. I’ll be sure to have them looked into as soon as possible. Your patience is appreciated. Thanks!
Update › Your tickets have just been replied to. Good luck.
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