3 posts
  • Has been part of the Envato Community for over 2 years
Clareholbrook
says

It’s been 10 days. 4 support tickets and I still can’t access my account. I have had to create another account to write this but I want my old account as I am in credit and have already bought themes. It won’t let me reset my password which I have forgotten. I have always had great support before. Anybody know what is going on!

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Dzinc
says

Hi Clare, I’m sorry to hear you are having trouble accessing your account, can you please post your support ticket ID’s? In the meantime, you can also tweet your ID’s to @envato_support requesting urgency. Thanks!

3 posts
  • Has been part of the Envato Community for over 2 years
Clareholbrook
says

ZDP-338-27074, HUA-299-37654, COO-970-23274, OYO-482-76561.

1850 posts Multimedia Artistry
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dnp_theme
says

Clareholbrook

DONT GIVE AWAY YOUR INFO

4783 posts Community Mod Building awesome stuff for your mobile devices!
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Enabled
Moderator
says

Clareholbrook DONT GIVE AWAY YOUR INFO

Those were only support ticket numbers, dzinc needs them in order to locate the support ticket and resolve/forward them to the appropriate staff! :)

3 posts
  • Has been part of the Envato Community for over 2 years
Clareholbrook
says

I’ve tweeted and given my support ticket numbers. Do I need to do anything else?

4378 posts
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  • Has been a beta tester for an Envato feature
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  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi again Clare, thank you, you’re all set for the time being. I’ll be sure to have them looked into as soon as possible. Your patience is appreciated. Thanks!

Update › Your tickets have just been replied to. Good luck.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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