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Clareholbrook says

It’s been 10 days. 4 support tickets and I still can’t access my account. I have had to create another account to write this but I want my old account as I am in credit and have already bought themes. It won’t let me reset my password which I have forgotten. I have always had great support before. Anybody know what is going on!

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Dzinc Staff says

Hi Clare, I’m sorry to hear you are having trouble accessing your account, can you please post your support ticket ID’s? In the meantime, you can also tweet your ID’s to @envato_support requesting urgency. Thanks!

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Clareholbrook says

ZDP-338-27074, HUA-299-37654, COO-970-23274, OYO-482-76561.

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dnp_theme says

Clareholbrook

DONT GIVE AWAY YOUR INFO

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Enabled Volunteer moderator says

Clareholbrook DONT GIVE AWAY YOUR INFO

Those were only support ticket numbers, dzinc needs them in order to locate the support ticket and resolve/forward them to the appropriate staff! :)

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Clareholbrook says

I’ve tweeted and given my support ticket numbers. Do I need to do anything else?

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Dzinc Staff says

Hi again Clare, thank you, you’re all set for the time being. I’ll be sure to have them looked into as soon as possible. Your patience is appreciated. Thanks!

Update › Your tickets have just been replied to. Good luck.

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