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volgarine says

Envato, I bought a template (Core) and I don’t have support. I already send 2 messages for you and the author peerapong. I need help. I’m so disappointed My page blog doesn’t working

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doru says

envato support will answer but it may take a couple of days. the authors are not required to provide support for the items so there is no problem if they don’t answer, but usually they do answer.

more details here:

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
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volgarine says

OK, but I sent a message 2013-02-20 and today… Check it [#ZAC-792- 92253] I’m sorry, but I dont have more time. Look at my problem www.volgarine.com.br/blog

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volgarine says
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Dzinc says

Hi volgarine, I’m sorry to hear you are currently having trouble, this is a general open forum.

Have you by any chance tried interacting directly with the author here? The link takes you to the item’s Comments section, where you can also browse previous posts for troubleshooting.

Please let us know if you need further assistance. Thanks!

4 posts
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volgarine says

I already sent two messages to the author, but he didn’t answer me.

4377 posts
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Dzinc says

Hi again, did you post the issue here? I can’t seem to find it. On the theme’s comments page, you’ll be able to post a comment using the Discuss This Item form.



Give it a try, I’m sure as soon as the author reads your comment, he’ll be glad to point you in the right direction! Please let us know if everything works out. Your patience is appreciated. Good luck.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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