4 posts
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volgarine
says

Envato, I bought a template (Core) and I don’t have support. I already send 2 messages for you and the author peerapong. I need help. I’m so disappointed My page blog doesn’t working

8176 posts
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doru
says

envato support will answer but it may take a couple of days. the authors are not required to provide support for the items so there is no problem if they don’t answer, but usually they do answer.

more details here:

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
4 posts
  • 2 Years of Membership
  • Brazil
  • Collector Level 1
volgarine
says

OK, but I sent a message 2013-02-20 and today… Check it [#ZAC-792- 92253] I’m sorry, but I dont have more time. Look at my problem www.volgarine.com.br/blog

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volgarine
says
4379 posts
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Dzinc
says

Hi volgarine, I’m sorry to hear you are currently having trouble, this is a general open forum.

Have you by any chance tried interacting directly with the author here? The link takes you to the item’s Comments section, where you can also browse previous posts for troubleshooting.

Please let us know if you need further assistance. Thanks!

4 posts
  • 2 Years of Membership
  • Brazil
  • Collector Level 1
volgarine
says

I already sent two messages to the author, but he didn’t answer me.

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Dzinc
says

Hi again, did you post the issue here? I can’t seem to find it. On the theme’s comments page, you’ll be able to post a comment using the Discuss This Item form.



Give it a try, I’m sure as soon as the author reads your comment, he’ll be glad to point you in the right direction! Please let us know if everything works out. Your patience is appreciated. Good luck.

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