4 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
volgarine
says

Envato, I bought a template (Core) and I don’t have support. I already send 2 messages for you and the author peerapong. I need help. I’m so disappointed My page blog doesn’t working

8176 posts
  • Has sold $40,000+ on Envato Market
  • Achieved the monthly Community Superstar Award
  • Has been part of the Envato Community for over 6 years
  • Located in Europe
+6 more
doru
says

envato support will answer but it may take a couple of days. the authors are not required to provide support for the items so there is no problem if they don’t answer, but usually they do answer.

more details here:

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
4 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
volgarine
says

OK, but I sent a message 2013-02-20 and today… Check it [#ZAC-792- 92253] I’m sorry, but I dont have more time. Look at my problem www.volgarine.com.br/blog

4 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
volgarine
says
4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi volgarine, I’m sorry to hear you are currently having trouble, this is a general open forum.

Have you by any chance tried interacting directly with the author here? The link takes you to the item’s Comments section, where you can also browse previous posts for troubleshooting.

Please let us know if you need further assistance. Thanks!

4 posts
  • Has been part of the Envato Community for over 2 years
  • Located in Brazil
  • Has collected 1+ items on Envato Market
volgarine
says

I already sent two messages to the author, but he didn’t answer me.

4378 posts
  • Has referred 10+ members
  • Has been a beta tester for an Envato feature
  • Has collected 10+ items on Envato Market
  • Achieved the monthly Community Superstar Award
+7 more
Dzinc
says

Hi again, did you post the issue here? I can’t seem to find it. On the theme’s comments page, you’ll be able to post a comment using the Discuss This Item form.



Give it a try, I’m sure as soon as the author reads your comment, he’ll be glad to point you in the right direction! Please let us know if everything works out. Your patience is appreciated. Good luck.

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