4 posts
  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 1-2 years
volgarine says

Envato, I bought a template (Core) and I don’t have support. I already send 2 messages for you and the author peerapong. I need help. I’m so disappointed My page blog doesn’t working

7186 posts
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 10 000 and 50 000 dollars
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
+1 more
doru says

envato support will answer but it may take a couple of days. the authors are not required to provide support for the items so there is no problem if they don’t answer, but usually they do answer.

more details here:

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do
4 posts
  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 1-2 years
volgarine says

OK, but I sent a message 2013-02-20 and today… Check it [#ZAC-792- 92253] I’m sorry, but I dont have more time. Look at my problem www.volgarine.com.br/blog

4 posts
  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 1-2 years
volgarine says
4377 posts
  • Beta Tester
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Grew a moustache for the Envato Movember competition
  • Bought between 10 and 49 items
+4 more
Dzinc says

Hi volgarine, I’m sorry to hear you are currently having trouble, this is a general open forum.

Have you by any chance tried interacting directly with the author here? The link takes you to the item’s Comments section, where you can also browse previous posts for troubleshooting.

Please let us know if you need further assistance. Thanks!

4 posts
  • Bought between 1 and 9 items
  • Brazil
  • Has been a member for 1-2 years
volgarine says

I already sent two messages to the author, but he didn’t answer me.

4377 posts
  • Beta Tester
  • Attended a Community Meetup
  • Community Ambassador
  • Contributed a Blog Post
  • Has been a member for 1-2 years
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Grew a moustache for the Envato Movember competition
  • Bought between 10 and 49 items
+4 more
Dzinc says

Hi again, did you post the issue here? I can’t seem to find it. On the theme’s comments page, you’ll be able to post a comment using the Discuss This Item form.



Give it a try, I’m sure as soon as the author reads your comment, he’ll be glad to point you in the right direction! Please let us know if everything works out. Your patience is appreciated. Good luck.

by
by
by
by
by
by