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SmartConcept says

Hello, Please im not sure if I’m right but, they juste reject mi item. Its a t-shirt mockup, here you can see the mail by the review team .

Please note that we do not review items for copyright or intellectual property issues, and this is your responsibility as you have confirmed during the upload process. However, we have some concerns that your item may have some fundamental intellectual property-related issues with it. Specifically: Yyour item appears to be a copy of http://payload95.cargocollective.com/1/2/75251/4217930/03.jpg

Here what I replay to them in the feedback and my video tutorial : http://www.youtube.com/watch?v=02ESkBpnzlc excuse me here is the feed back Hello, I dont understand why did you reject this mock-up. This is not a copy watheaver, you find this picture, cause i’ve bought in photo dune this item. Here is the mail of purchase confirmation ; Hi SmartConcept,

Thank you for your payment on PhotoDune. You can view all of your invoices online on this page: http://photodune.net/users/SmartConcept/invoices

To view the tax invoice for this payment, go to: http://photodune.net/accounts/invoice/4976210

After that i edited the item to do mock-up. I can edite the stuff the puchased stuff and and sell, can I ? Please, reconsider this review, i’ve lost one week waiting. Cinserly

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Dzinc says

Hi SmartConcept, I’m sorry to hear you are having trouble with an item.

Please do create a support ticket with all the information above, so that the Review Team becomes aware of the situation and points you in the right direction. Thanks!

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SmartConcept says

Ok, thank’s, but which categorie of tickets i have to select? and have I to re-upload again the file? or i have to whait for a reply before? sincerly

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Dzinc says

Hi again SmartConcept, for the time being, please choose Marketplaces, and simply post your support ticket ID in this thread so it can be appropriately forwarded. Thanks.

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SmartConcept says

Hello Dzinc, first i want to say thank you for your reactivity, here is the ticket ID : #AFE-202-32311 Hope that my item will be aproved as soon as it possible. Thanks again

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Dzinc says

The ticket has been forwarded to the appropriate staff. As soon as the issue is analyzed, they’ll be sure to contact you, and if needed, provide any clarification regarding the proper/legal use of image assets in marketplace items. Your patience is appreciated. Good luck!

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SmartConcept says

Thank you very much !

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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