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cryvfx
says

i upload 2 videohive project before few days.i think today it’s reviewed by videohive staff. but i didn’t get any review result e-mail from videohive.but i don’t know what happen to my item. i didn’t see any project in my portfolio.my author dashboard also empty.

already click Item review notifications also.

pl z videohive staff what happen to my item.

why not sell my uploaded item?

pl z rly…

4151 posts After Effects Templates
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miseld
says

Did you check “hidden” tab in dashboard? Maybe it’s soft rejected?

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cryvfx
says

Did you check “hidden” tab in dashboard? Maybe it’s soft rejected?

yes i checked it but hidden project area also empty.. :(

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steve314
says

Did you check your spam email folder? (in the case of a hard reject email…)

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cryvfx
says

Did you check your spam email folder? (in the case of a hard reject email…)

I haven’t any e-mail in my spam folder.

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steve314
says


Did you check your spam email folder? (in the case of a hard reject email…)
I haven’t any e-mail in my spam folder.
I think its best to contact support.
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GrizzleFX
says

It’s probably being held by the review team for a second opinion or something of that nature.

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3Ddym
says

It’s probably being held by the review team for a second opinion or something of that nature.

Yep True

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placdarms
Envato team
says

I see that there are two items hard rejected 12 and 14 hours ago. if you believe all your setting are correct and you didn’t receive notification e-mail because of a bug in system – please contact support to solve the problem.

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steve314
says

Just had the same issue. I got soft rejected but no e-mail came (not in my junk folder too). It’s probably a bug, I will contact support…

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