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1Wolf1 says

Today I had to give my first real bad rating and a real negative comment. I really don’t like doing that and thought about it days before doing so.

I tried to be constructive and supporting in the negative comment and point out where things (bugs) were going wrong.

I did it, because I felt I needed to be honest about it, and also expess some of my disappointment.

What are the buyers and sellers opinions on this?

Was it the right thing to do?

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MNKY says

IMO it is better to contact author directly or use their support forums about bugs and problems you encounter.

On one hand it is fair to leave your low rating if theme is really bad and does not work as advertised, but it happens rarely and most “bugs” appear when users are trying to do something other than theme can.

On the other hand, as an author here, I would give a bad rating only if theme is really not working as it is stated and only after discussion with an author or their support team. But it didn’t happen before, so all items bought have no rating or 5 stars from us :D

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1Wolf1 says

Thanks for your opinion I really appreciate it, because it really does bother me I had to do that. Even though I don’t sell here, I am familiar with the ammount of work creating a theme can be.

I did use the support forums to no avail. No response. Some of the bugs were mentioned by others and also there no response. Seeing that some of the bugs were already there serveral updates ago, despite them being mentioned by me and others, and some of the bugs came after the latest update, it all in all just doesn’t look like a professional way of working.

I am not a newbie (so far bought almost 50 items here and a bunch of other items on other sites) and I didn’t even get to messing with the theme. It has the bugs straight out of the box so to speak.

It is suchs a shame because the theme is beautifull and I really like it, visually speaking. I am convinced the author could start earning serious money with the theme, if he just got organized better.

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sevenspark Moderator says
MNKY said
IMO it is better to contact author directly or use their support forums about bugs and problems you encounter.

On one hand it is fair to leave your low rating if theme is really bad and does not work as advertised, but it happens rarely and most “bugs” appear when users are trying to do something other than theme can.

On the other hand, as an author here, I would give a bad rating only if theme is really not working as it is stated and only after discussion with an author or their support team. But it didn’t happen before, so all items bought have no rating or 5 stars from us :D

That’s my mentality as well.

@1Wolf1 – it sounds like you are being thoughtful about your ratings, and that’s what we like to hear as authors :) Being constructive in your feedback is also a big plus.

I do think that, like MNKY mentioned, a lot of “bugs” are actually misaligned customer expectations (“that other theme did this, so this one should as well”), or perceived errors when there is simply a different method that needs to be used. Gaps in feature sets (especially those based on assumption) can be frustrating, but aren’t necessarily problems if those features haven’t been advertised/promised in the first place.

Of course, customers are bound to find real bugs as well from time to time (nature of the beast). In this case, I think the best course of action is to alert the author so they can address the issue. Most authors are more than happy to do so, and will be glad to so quickly – especially if you contact them privately. If the bug isn’t resolved in a timely fashion, then it makes sense to rate the product down.

In this case it sounds like you’ve done your due diligence before leaving your feedback, so I respect that :)

-you might get a better result in the future though if you contact the author privately first with your concerns (not sure if you did or not in this case, or what the bugs were, so this is just general advice)- [Edited after reading latest post]

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sevenspark Moderator says
1Wolf1 said
Thanks for your opinion I really appreciate it, because it really does bother me I had to do that. Even though I don’t sell here, I am familiar with the ammount of work creating a theme can be.

I did use the support forums to no avail. No response. Some of the bugs were mentioned by others and also there no response. Seeing that some of the bugs were already there serveral updates ago, despite them being mentioned by me and others, and some of the bugs came after the latest update, it all in all just doesn’t look like a professional way of working.

I am not a newbie (so far bought almost 50 items here and a bunch of other items on other sites) and I didn’t even get to messing with the theme. It has the bugs straight out of the box so to speak.

It is suchs a shame because the theme is beautifull and I really like it, visually speaking. I am convinced the author could start earning serious money with the theme, if he just got organized better.

After reading this (hadn’t seen it before my previous post), I agree that you did the right thing – if the bugs aren’t fixed in a timely fashion, and your concerns aren’t even addressed, you’re left with little recourse but to do what you did. Like you said, it’s unfortunate, but that’s what has to happen sometimes.

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ThemeProvince says

If the theme sucks, then it sucks, so you can by all means give it a bad rating.

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1Wolf1 says

Thanks folks it makes me feel a bit better that you agree that I did the right thing. I try to, but it is not always easy :) .

Maybe if things get better, I can write some new more positive comments in the theme comments section, but for now, things stand as they are sadly enough.

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christopherjon says
If the theme sucks, then it sucks, so you can by all means give it a bad rating.
+1
I do think that, like MNKY mentioned, a lot of “bugs” are actually misaligned customer expectations (“that other theme did this, so this one should as well”), or perceived errors when there is simply a different method that needs to be used. Gaps in feature sets (especially those based on assumption) can be frustrating, but aren’t necessarily problems if those features haven’t been advertised/promised in the first place.
Or poor documentation, misleading demos, overly-complicated theme options etc…

I don’t understand why anyone would feel guilty for calling out a poor product, no matter what the problem was.

If you bring the problems to light now, it saves the next customer in line from having to deal with the same headaches.

Weeding out low quality themes and developers only makes the marketplace as a whole a better place.

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Ivor Envato team says

@1Wolf1 I’ve read your comment in this item and you did the right thing. Can you please report this file to support? Provide the same specific reasons why you think this file is not working as advertised.

Also, thanks for posting your concerns without calling out the author’s name.

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duotive says

Just so you know :) Some of those issues are really browser issues. We had to remove all the text shadows from chrome because it doubled them and it looked like that…. you can ask him to fix and not give a bad rating directly. We had some kind of argument with a customer for IE8 and we asked for a refund without any questions on the support forums and with a hostile attitude. I really dislike that. So keep in mind when doing this to not interpret every word we authors say like we say it hostile. This guy complained that i pasted a banner to the forum and did not write anything else. And he started to wrammble about our support. That is not the way do to it. And for that he rated the theme 1 star and told us he did. If he get’s his refund ok, that is fine. If he does not get a refund, support is offline for him. We can choose to ignore hostile individuals, can’t we?

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