As Travis explained you should contact the author here http://themeforest.net/item/business-finder-directory-listing-wordpress-theme/5443578/support and ask for their help installing the theme.
If you still want a refund you need to contact envato themselves as Chris mentioned http://support.envato.com/index.php?/Tickets/Submit
Please note – as laid out in the terms and conditions of themeforest, using the theme or not refunds will only be issued if there is a problem with the theme itself and it is broken in some way or not as described (for obvious reasons).
Given the theme has nearly 3K sales and an almost 5 star rating it seems likely that something else is causing your issue but again the first link above will take you to the author’s support forum where they will no doubt be able to help fix the problem
ok I codnt contact support team.
now i just know here is Public Forums
thanks to reply
Now how would envato feel with a big fat 1-star company rating along with this complain, with no opportunity to get back to this user?
This would be the exact feeling we get when we get when that happens..
- United States
- Sold between 250 000 and 1 000 000 dollars
- Author was Featured
- Author has had an Item Featured
- Has been a member for 5-6 years
- Author had a File in an Envato Bundle
- Referred between 500 and 999 users
- Author had a Free File of the Month
Now how would envato feel with a big fat 1-star company rating along with this complain, with no opportunity to get back to this user? This would be the exact feeling we get when we get when that happens..
Huge +1, been discussed to death but the rating system needs to allow for us to reply back to buyers. Can’t stress this enough!