657 posts
  • Has been part of the Envato Community for over 2 years
  • Sells items exclusively on Envato Market

First off look at the age of this thread it should be locked out.

Second ” Would best buy go out to where you store your purchases and remove them because they were discontinued?” is a ridiculous comment – this is an online marketplace only and doe snot have stores. The products they sell are consumables here it is digital downloads.

The bottom line is the process is clearly explained in the T&C that everyone agrees to and besides Envato is just a marketplace. They own zero copyright to any of the files on sale here so how could they cannot legally prevent an author from removing files when they want.

197 posts ThemePrince
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 5 years
  • Has sold $75,000+ on Envato Market and is now an Elite Author
+2 more

”..None of them would do anything like this.”

Let’s see BeatPort for example. You have 24 hours to download your purchased song, after that they remove it.

This is how it usually works on the net.

3530 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $750,000+ on Envato Market
  • Located in United States
  • Helps us moderate the forums
+10 more

Locking a year old thread to avoid confusion.

@texxs, if you have a concern about a removed item, you can contact Envato Support

I also agree that these files shouldn’t be removed, simply for customer convenience; however, Envato is not “where you store your purchases” – you are encouraged throughout the process to download and backup the files you purchased immediately.

If you haven’t downloaded your item, you can get a refund (just contact support). If you have downloaded it, you should have a copy you can use :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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