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  • 2 Years of Membership
  • Australia
  • Collector Level 4
jerryliang
says

bought several items a couple of months ago and quite happy experience. recently bought another 3, but cant download these files at all. tried many times. submit tikets many times. no reply. dont know if i can get my $80 back.

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contrastblack
Envato team
says

bought several items a couple of months ago and quite happy experience. recently bought another 3, but cant download these files at all. tried many times. submit tikets many times. no reply. dont know if i can get my $80 back.

Hey Jerry,

I’m sorry to hear you’re having trouble downloading the files you purchased. Could you be so kind as to check your Spam folder? I just checked the tickets you mentioned, and all tickets have been responded to within 2 days from when you opened them. I’m sure support would gladly assist you the best they can.

If you still can’t find the replies in your Spam, please drop me a quick email through my profile page, and I’d be happy to assist.

Kind regards.

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