359 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
jjjrmy says

This is why I don’t just buy a file, I review it and try it out and see if there is anything wrong with it. And I know that if there is an error then the author will work for me. I don’t think there should be any types of refunds. If the file wasn’t what you wanted then you’re shit out of luck. But if the file is corrupt or something, then you can get a refund if the author does not fix it.

8128 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says
...if the author does not fix it.

magic words

1623 posts
  • Has been part of the Envato Community for over 8 years
  • Has referred 10+ members
  • Located in Australia
  • Has sold $40,000+ on Envato Market
+10 more
collis Envato team says

P.S: And no, there still won’t be the promised item forums.

P.P.S: Just pushing you Collis, we really need those item forums :)

:-)

Me too! I also am pushing for them!! Actually we have a design for them, and an alternative design for a different solution to the same problem. But implementing either will be a while, as it always is :-) But we’ll get there!!!

415 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+2 more
osigrandi says

I’m pretty satisfied with Collis’s replies so far and with the idea of tossing aside the 100% money back guarantee policy for the moment.

Giving Collis’s replies here http://themeforest.net/forums/thread/refund-deductions/30322?page=18#284993 , the refund policy now sounds reasonable.

1618 posts Chris Robinson
  • Located in United States
  • Has sold $500,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 6 years
+10 more
contempoinc says

P.S: And no, there still won’t be the promised item forums.

P.P.S: Just pushing you Collis, we really need those item forums :)

:-)

Me too! I also am pushing for them!! Actually we have a design for them, and an alternative design for a different solution to the same problem. But implementing either will be a while, as it always is :-) But we’ll get there!!!

Awesome to hear, although the “will be awhile” part is a little disheartening

1623 posts
  • Has been part of the Envato Community for over 8 years
  • Has referred 10+ members
  • Located in Australia
  • Has sold $40,000+ on Envato Market
+10 more
collis Envato team says
Awesome to hear, although the “will be awhile” part is a little disheartening

Hehe, true! I think I’m slowly becoming pessimistic about how long development can take. I used to over promise things all the time – “That will be done tomorrow!” only to learn that what I was promising wasn’t possible.

So now collis = under promise, over deliver!!! :-D

3437 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in United States
  • Has been part of the Envato Community for over 4 years
+1 more
organicbee says
Awesome to hear, although the “will be awhile” part is a little disheartening

Hehe, true! I think I’m slowly becoming pessimistic about how long development can take. I used to over promise things all the time – “That will be done tomorrow!” only to learn that what I was promising wasn’t possible.

So now collis = under promise, over deliver!!! :-D

I just think its pretty awesome that you take time out of your busy day to respond and have conversations with authors

2309 posts
  • Has been part of the Envato Community for over 7 years
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has been a beta tester for an Envato feature
+5 more
theflyingtinman says
If I order a pepperoni pizza and it comes out cheese… they don’t automatically refund me my money back and let me keep the cheese pizza… they’re more likely to make me a new pizza with the pepperonis I asked for and still let me keep the cheese pizza because it costs them less and they don’t have to refund the all the money…

But they probably would have offered a refund if you didn’t have time to wait fro another pizza. Actually here’s a real-world example from last Friday when I and a few friends were out at a relatively posh Italian restaurant (first visit for all but one of us):

My one friend’s meal (scampi) was a bit rubbery and she ate only a few mouthfuls. Unfortunately that night the service was slow (it is one of the largest restaurants I’ve ever been in, second only to the Cafe Royal in London, and it was packed); by the time the waitress came back to our table after serving the main course we were almost finished, and of course my friend complained about her meal. The chef came out to our table, apologized and offered to make her anything she wanted, without delay. My friend had no interest in ordering another meal and having us all wait for her. So the restaurant not only deducted the price of her meal from the bill ($40), but also did not charge for the bottle of wine we’d had ($38) and gave us all (6 of us) free Tiramisu dessert to go and said if we drop the chef’s name next time we come in we will receive “special treatment”.

Believe me: that response completely turned around the negative opinion we were busy forming of that restaurant (well, it may not have made much difference to the mealless friend :) ) and I will certainly be going back ( but then my Lobster Carbonara was divine ;) )

2309 posts
  • Has been part of the Envato Community for over 7 years
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has been a beta tester for an Envato feature
+5 more
theflyingtinman says
Hehe, true! I think I’m slowly becoming pessimistic about how long development can take. I used to over promise things all the time – “That will be done tomorrow!” only to learn that what I was promising wasn’t possible. So now collis = under promise, over deliver!!! :-D

I still do that! What’s the cure?

I tried your solution but instead of “under promise, over deliver” it came out “under promise, lose project” :(

4919 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+9 more
MarkBrodhuber Envato team says
Mark, what if the WP file doesn’t work with some plugin, ecommerce, buddypress, all in one seo, etc.? Is it also considered as broken and the refund will be issued? Thanks.

No that wouldn’t make much sense. Seeing as how there are SOO many plug-ins out there, and more coming daily, it would be impossible to expect each theme to work with every plug-in. Your theme needs to work as you describe it to. So if you add a feature in your theme, make sure that feature works. If you want your theme to have comments, and you’re going to use a plug-in.

Another thing you guys may want to start throwing in your descriptions and help files is a comment listing the plug-ins that are required. And then mention that “these plug-ins have been tested and verified as working” let potential buyers know that you are not responsible for any additional plug-ins they want to use that haven’t been tested.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by