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ImanGM Moderator says

Hello to All Envato People,

I wish you have/had a great weekend. Just FYI, I didn’t have it.

I’m looking for some Envato staff to help me on my very strange problem in ThemeForest. I’ve contacted support (#UMZ-520-56035), then contacted my favorite Travis King and then tried to contact other people that I know. But it seems that there is no solution for my easy but very strange problem but to wait for another day/week or even month…

Is there someone to be interested to help me please??? Somebody? Anybody?

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FinalDestiny says

and..the problem is?

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ImanGM Moderator says

Hey FinalDestiny,

Well this is a line of the support response:
It would be better if specific details weren’t disclosed to your customers

So I’m not going to say what the details are but… Did you watch “Usual Suspects” movie? I’m not “Kevin Spacey” in that movie.

I wish to have a response from some or any Envato staff too…

Cheers

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-bianca- says

Hi Iman,
I requested a staff member to reply. I saw the other thread and actually I am surprised your issue is not resolved yet.
Sterkte!

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Jar says

They don’t work on weekends I thought…? If it’s urgent you may consider letting us know what the problem is. I doubt most buyers frequent the forums anyway. It doesn’t have to be specific, but perhaps shedding some light on the situation for us will help us help you.

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FinalDestiny says

So you don’t tell anyone what the issue is, yet you open a topic. For what purpose? If nobody here can help you, this topic is just useless, a ticket is just enough.

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ImanGM Moderator says

Ok, just don’t want to play mystery. I wish this is not against forum rules but if it is, I would be happy to flag my own post (just tell me).

In short, last week my theme disabled by accident instead of another theme (I got a message that you should fix this theme – Theme of another author – then we will re-enable your theme. I told this is not my theme but I swear to god that if you give me permission I will fix this theme in a few minutes to make my theme enable again). Now, the other theme is finally disabled but mine is not re-enabled yet.

It’s entering the fifth day :(

Cheers, Iman

P.S. The text I put between () is just a joke and I’m just kidding to keep myself motivated! I didn’t respond that way but sent a ticket that I believe my theme is disabled by mistake.

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Jaynesh says

I’m in partnership with Iman on this theme and I have been completely blown away by the lack of communication from the reviewers on this issue.

It is understandable that it is the weekend, and we will have to wait till Monday for a response but the reviewers had Thursday and Friday to investigate this. They have almost killed this theme. It was a new theme released only last week and when it is activated again, it will probably be lost in the 2nd or 3rd page. The way this has been handled has been completely unfair.

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ImanGM Moderator says

had Thursday and Friday to investigate this. ... it will probably be lost in the 2nd or 3rd page.

Just to be more specific, you should add Wednesday too. Also theme will be placed in 4th page even if it re-enable right now :(

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YTolun says


had Thursday and Friday to investigate this. ... it will probably be lost in the 2nd or 3rd page.
Just to be more specific, you should add Wednesday too. Also theme will be placed in 4th page even if it re-enable right now :(

Maybe they will make an exception and take it to the order it should be, at least for a couple of day. Since this is a problem caused by lack of communication, not you, not your theme. I hope they will fix this. Have a nice day. :)

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