353 posts
  • Author had a File in an Envato Bundle
  • Sold between 10 000 and 50 000 dollars
  • Bulgaria
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 50 and 99 items
  • Referred between 100 and 199 users
Protest says

After I sent an email to a buyer letting him know about a feature of one of my projects it turned out that he have sent me an email that I didn’t get. After that I asked some of my friends here on VH to try and send me emails through my profile page and the result was as I expected I didn’t get those emails.

I have checked my spam folder – they are not there.
I don’t have any filters
I don’t have any blocked email addresses.
Any ideas how to fix this? It doesn’t seem to be a problem on my end. My email is hosted at yahoo.
I already opened a ticket but I have no idea if they replied to me since I’m just not getting their emails (Ticket ID: #NCB-236-61993)

Emails I’m not getting:
  • Messages sent through my profile page
  • Whether my items have been approved/rejected
  • Envato support emails

Emails I AM getting:
  • Envato commission payment
  • Marketplace News
7177 posts
  • Exclusive Author
  • Has been a member for 5-6 years
  • Sold between 10 000 and 50 000 dollars
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Author had a Free File of the Month
  • Bought between 50 and 99 items
  • Referred between 10 and 49 users
+1 more
doru says

in your dashboard -> my settings then -> author settings on left

is this option checked?:

“Send me an email when my items are approved or rejected? “

353 posts
  • Author had a File in an Envato Bundle
  • Sold between 10 000 and 50 000 dollars
  • Bulgaria
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 50 and 99 items
  • Referred between 100 and 199 users
Protest says

in your dashboard -> my settings then -> author settings on left

is this option checked?:

“Send me an email when my items are approved or rejected? ”

Yes, it is checked. As it has always been.

2500 posts Community Officer
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+15 more
contrastblack Staff says

Hey Protest,

I’ve just notified Support of your issue, and they should be in touch shortly. Thank you for your patience.

LE: No worries :) Glad it’s all sorted now -> Locked.

353 posts
  • Author had a File in an Envato Bundle
  • Sold between 10 000 and 50 000 dollars
  • Bulgaria
  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 50 and 99 items
  • Referred between 100 and 199 users
Protest says

Hey Protest, I’ve just notified Support of your issue, and they should be in touch shortly. Thank you for your patience.

Thank you, contrastblack.
And thanks to the support team for resolving this issue so fast.
You can lock this thread now.

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