372 posts
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
  • Has sold $40,000+ on Envato Market
  • Has referred 100+ members
+4 more
Protest says

After I sent an email to a buyer letting him know about a feature of one of my projects it turned out that he have sent me an email that I didn’t get. After that I asked some of my friends here on VH to try and send me emails through my profile page and the result was as I expected I didn’t get those emails.

I have checked my spam folder – they are not there.
I don’t have any filters
I don’t have any blocked email addresses.
Any ideas how to fix this? It doesn’t seem to be a problem on my end. My email is hosted at yahoo.
I already opened a ticket but I have no idea if they replied to me since I’m just not getting their emails (Ticket ID: #NCB-236-61993)

Emails I’m not getting:
  • Messages sent through my profile page
  • Whether my items have been approved/rejected
  • Envato support emails

Emails I AM getting:
  • Envato commission payment
  • Marketplace News
7606 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Europe
+5 more
doru says

in your dashboard -> my settings then -> author settings on left

is this option checked?:

“Send me an email when my items are approved or rejected? “

372 posts
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
  • Has sold $40,000+ on Envato Market
  • Has referred 100+ members
+4 more
Protest says

in your dashboard -> my settings then -> author settings on left

is this option checked?:

“Send me an email when my items are approved or rejected? ”

Yes, it is checked. As it has always been.

2642 posts Community Team
  • Member of the Envato Team
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  • Contributed a tutorial on Tuts+
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contrastblack Envato team says

Hey Protest,

I’ve just notified Support of your issue, and they should be in touch shortly. Thank you for your patience.

LE: No worries :) Glad it’s all sorted now -> Locked.

372 posts
  • Made it to the Authors' Hall of Fame
  • Had an item featured in an Envato Bundle
  • Has sold $40,000+ on Envato Market
  • Has referred 100+ members
+4 more
Protest says

Hey Protest, I’ve just notified Support of your issue, and they should be in touch shortly. Thank you for your patience.

Thank you, contrastblack.
And thanks to the support team for resolving this issue so fast.
You can lock this thread now.

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