2 posts
  • Has been part of the Envato Community for over 6 years
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Located in Jordan
bakerodeh says

Thanks, I got it :)

34 posts
  • Has referred 1+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
Coffeecream says


I totally agree. Same thing with unfair rating. Authors have absolutely no chance to defend themselves. Few weeks ago I got one star from a buyer who could not install HTML theme as WORDPRESS. He could give me as well one star because this theme is not a camel! When I asked Envato to remove it because it’s obviously wrong, they told me “Sorry, we can not do this because he didn’t break any rule”. Seriously? I can not comment it anywhere, I can not contact the buyer and the rating comments are not public, so other buyers can’t see why he gave me 1 star. Because of one genius the sale is going down, but who cares, right? So when Envato is going to start protecting the authors?
+1 and Totally agree with you on this.

So maybe I should put it in separated topic.

58 posts
  • Has referred 10+ members
  • Has sold $100+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
savastgfx says

Thank you. It was the time :)

2 posts
  • Has sold $100+ on Envato Market
  • Located in Brazil
  • Sells items exclusively on Envato Market
ryunocore says

I’m a new seller (first sale happened yesterday) and reading about this rule which allows Envato to disable my items without informing me of it is terribly discouraging. I heard great things about this marketplace and nothing leaves a sour taste in a content creator’s mouth as something like this. The least you could do is inform us if something went wrong, and this should be a basic right for every worker, not a privilege.

As big of a marketplace as this one is, it might not be worth it for me if I have to constantly keep tabs on whether my content is still online because the administration doesn’t have the obligation to let me know if a complaint was filed or not and can arbitrarily take down any portion of my work. It’s not a matter of whether this rule will be applied on a daily basis or not: it should never exist inside an environment that respects its professionals, and I know I’m not the only one who thinks like this.

I’ve been working on several packs of content that I expected to release here exclusively, but with policies like this, I might prefer to take my bigger business elsewhere and at best give Envato the occasional track.

8115 posts
  • Has been part of the Envato Community for over 5 years
  • Has sold $40,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Has referred 10+ members
+4 more
doru says

I’m a new seller (first sale happened yesterday) and reading about this rule which allows Envato to disable my items without informing me of it is terribly discouraging.

I’m an old author here and I think I can speak for other old authors :) don’t get discouraged yet. This is a great place overall,

there are some issues, nothing is perfect, but with a bit of a fight and love we will fix them. But is always because we want a better marketplace.

About that rule, don’t forget that there are people who may try to scam the marketplace, maybe by stealing other authors work and trying to sell them. If such an user is found is no point for envato to invest time explaining him when is absolutely obvious he is a thief.

Also as the staff said they inform the authors, our main problem is that sometimes they inform the author after the item had been soft disabled and not before. Is what we’ve asked to be improved. Anyway that’s another story, is about soft disabled files not removed files

2 posts
  • Has sold $100+ on Envato Market
  • Located in Brazil
  • Sells items exclusively on Envato Market
ryunocore says

About that rule, don’t forget that there are people who may try to scam the marketplace, maybe by stealing other authors work and trying to sell them. If such an user is found is no point for envato to invest time explaining him when is absolutely obvious he is a thief.

Thank you for taking the time to reply and the encouraging words, but they absolutely should invest that time, even if it is to tell the user that he or she is no longer welcome because of their unprofessional practices. Mistakes can happen and I wouldn’t be happy about not having the right to defend myself if one happened to me; it’s a lot of responsibility to place on the staff, to assume they are beyond human mistakes. A simple message notifying the user of the deletion of the product and stating the reason why could save everyone involved a lot of trouble and I don’t think that is a lot to expect from reviewers who are already going through the files in any way.

It takes about a week for items to be accepted here, speaking from my personal experience. Surely the staff can afford one minute to message someone about why their work was retroactively defined as unacceptable after being previously screened and accepted.

2 posts
  • Has collected 10+ items on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in United States
TumbleGrump says


I’m a new seller (first sale happened yesterday) and reading about this rule which allows Envato to disable my items without informing me of it is terribly discouraging.

I’m an old author here and I think I can speak for other old authors :) don’t get discouraged yet. This is a great place overall,

there are some issues, nothing is perfect, but with a bit of a fight and love we will fix them. But is always because we want a better marketplace.

About that rule, don’t forget that there are people who may try to scam the marketplace, maybe by stealing other authors work and trying to sell them. If such an user is found is no point for envato to invest time explaining him when is absolutely obvious he is a thief.

Also as the staff said they inform the authors, our main problem is that sometimes they inform the author after the item had been soft disabled and not before. Is what we’ve asked to be improved. Anyway that’s another story, is about soft disabled files not removed files

I agree and agree,

Don’t get discouraged, but help improving.

At the end, Envato is one of the best around…. (but….I hope they improve the previous discussed)

marty

5 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 5 years
+1 more
booharry says

I have read this updated… but when I click the Button, I got this error: “We couldn’t save that you’ve accepted the terms. Please wait a while and try again.” why this popup always appear when I click the button.. :(

thank you

52 posts
  • Has been part of the Envato Community for over 1 year
  • Located in Australia
  • Member of the Envato Team
  • Sells items exclusively on Envato Market
johnsyweb Envato team says

I have read this updated… but when I click the Button, I got this error: “We couldn’t save that you’ve accepted the terms. Please wait a while and try again.” why this popup always appear when I click the button.. :(

Thanks for letting us know. We have saved that you’ve accepted the terms and the popup should not appear for you any more.

Cheers;

—paj

5 posts
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 5 years
+1 more
booharry says

Thank you Johnsyweb, good news..

Cheers!

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