1882 posts
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Anps
says

Don’t know if this is normal or should i contact support, need some advice. Our new submitted item got 3 time soft rejected with just 2 bugs which we fixed the same day in couple of hours and resubmitted now its in review for the second day with less then 50%, this never happened to us is this normal?

Thank you

21 posts gsrthemes webdesign and development
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gsrthemes9
says

+1

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webinane
says

I got 6 continuous soft rejections and got the item approved after about 25 days and the last soft rejection took 6 days to get approved. I think you need to be patient as it has become the norm in approval process.

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Anps
says

I actually do not see this as normal, but hey what can we do right. We never had more then 2 max 3 soft rejections and after soft we went online pretty fast

1882 posts
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Anps
says

Bump, just wanted to know why is this kind of thing happening? Is this normal or no any official answer?

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pixeful
says

Noticed that review team and support started to work faster in general.

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Anps
says

Yes review after first submition surprised me, but now from last soft reject that as i sad had 2 errors, which we solved takes 2 days and still waiting.

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MVPThemes
says

I went through this with my last item where it was immediately soft rejected, but it took 2-3 days to hear back after every submission for changes. Overall, it took over 2 weeks to get the item approved, when it only needed minor changes overall that should have taken a day or so to approve.

They said they were hiring more reviewers, so hopefully the process improves, but it was excruciatingly painful last time.

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goofydadog
says

There should be a fast track for Elite Authors.

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