Increase support questions due to "Installable Wordpress file only" download option

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senorthemes
says

Just wondering if other authors are experiencing the same issue I’m having. Recently I’ve been having buyers tell me that my themes don’t come with sample data file, docs, etc…I’ve checked and I am indeed including these in the theme package download.

Since this was never an issue before I looked into how they’re downloading the theme and I now notice that in addition to the “All files & documentation” option there is now a new option, “Installable Wordpress file only”.

So, I’m finding that some buyers are using the “Installable Wordpress file only” option instead of “All files & documentation” and this has resulted in an increase in support questions I’m handling because buyers don’t see the docs or demo data they need to get started.

Is this a new and recent update? Maybe it’s old and I’m just noticing it now but I’m more convinced that it’s new because of the same questions coming in at about the same time.

Perhaps it’s just me but when is giving buyers the option to download just the installable theme file which includes no docs, demo data, etc…a good thing?

Thoughts!

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Bedros
says

Hi senorThemes,
Actually that option was added to decrease confusions. :)

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senorthemes
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Hi senorThemes,
actually that option was added to decrease confusions. :)

I was thinking the same thing too but you can see how inadvertently this causes confusion and problems of other kinds. Buyers download just the Installable Wordpress file only and then they open up a support ticket because there’s no docs, no demo data, no direction, etc…I’m almost inclined to add links to online docs directly within wp-admin to avoid this. I know some authors already do this.

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pollypopova00
says

Unfortenetly I do not have the option to download an Installable Wordpress file, only the options:

All files and documentation License certificate and purchase code

Why is that?

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iHelp
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Unfortenetly I do not have the option to download an Installable Wordpress file, only the options:

All files and documentation License certificate and purchase code

Why is that?

Hi there!

If you purchased a WordPress theme, this option will show up. I recommend double-checking if you really purchased a WP theme.

All the best

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-bianca-
says

Hi there,

Perhaps you bought an HTML template. Check the category of the file you bought. HTML files can not be used in WordPress.

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