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vissev says

I have repeatedly Support themeforest.net requested! And has been for many months! But never an answer!

Problem:

In the meantime, of (10)ten WP-Themes purchased, are only six (6) for download!!!!!!!!

For what I Pay? For NO Themes! Or NO support for! I think for both!

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Smartik says
Hey.
First of all you should calm down yourself.
Next I will qoute this sentence from Downoads page:
You should download your purchases immediately as items may be removed from time to time.

I think it is self-explainatory. If a file doesn’t sell anymore it is not worth to provide updates for it anymore. Not because this is a good thing but that’s how many authors do it here. I personaly prefer to keep files in my portfolio but other authors don’t and nobody can forbid them to delete their own items.
Cheers.

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FlatKing says

Support is not required, you signed up and agreed to that

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vissev says

@Smartik ’’You should download your purchases immediately as items may be removed from time to time.’‘

but certainly not 40% of what one buys

@FlatKing

I always get this mail:

’’Thank you for contacting Envato Support!

Yes yes, this is one of “those” automated responses to confirm that we have received your ticket and to let you know someone from the Support Team will get back to you as soon as possible!

We have included a Ticket ID, for your reference below. If you need to contact us again about this matter, please ensure this Ticket ID is in the subject of your email so we can keep track of all requests.

Please be aware, multiple emails for the same request may cause delays in our response so try to keep to one email per request.

If your request is a technical issue related to an item you have purchased, please first contact the author directly via their Marketplace profile page (you can get to this from the item’s page).’‘

but never heard of a man, only machine! and always the same for a few months…

themeforest.net support quality = hehehhehheheheh :-)

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vissev says

I opened already many customers here account … I do not buy anything more here sorry idiocy … makes it good …

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FinalDestiny says

[removed]

You are purchasing a file AS-IS, AT that specific time, you can’t expect to download the same item in months/years, it’s your responsability to download what you’ve purchased. And you’re not buying any updates or suport, you’re buying the theme as-is. Any support is offered by the author in his own free time

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contrastblack Envato team says

Hi vissev.

Just a thought… have you checked your Spam folder? There are only a very small number of tickets opened by you, all of which received a response within 24 hours, after the initial automated message.

Furthermore, one of the tickets had the address misspelled upon opening the ticket (“gmai” instead of “gmail”). In the future, please consider checking all inserted details prior to hitting “send”.

If there’s nothing in your Spam folder, please follow and tweet to us at @envato_support https://twitter.com/envato_support and we may be able to assist.

As for the removed items, the above information is correct. You are always supposed to download the item as soon as possible, and this is clearly mentioned.

Thanks.

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