303 posts Codestar
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Codestar says

Hello, Actually, today when i check my sales record statement, i found ‘Sales Reversal’ on my sale theme ? Actually why and how this could happen ? Can you please clearfiy on this topic ? And also i don’t get email or message regarding this notice.. Is this a new marketplace policy ? Please let me know about this.

Ticket ID: #DPR-196-51769

Thanks, Codestar

3430 posts Ruben Bristian
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KrownThemes says
303 posts Codestar
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Codestar says

Uh, yes Thanks Ruben. but why there is no any message for about this sales reversal via email? what is causing this problem? Problem was “A BUG” or “A PHP ERROR” ? i can fix it for next purchases. “no information” is interesting. must i contact and wait 2 days for each sales reversal ? :)

3430 posts Ruben Bristian
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KrownThemes says

You can’t do anything about it. It’s not a refund requested by the buyer via Envato so they can provide reasons and all. It’s a refund asked by the buyer via PayPal, so Envato can’t do nothing about it.

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kaaz says

Recently I’ve 2 sales reversals :(

It’s a refund asked by the buyer via PayPal
this way anyone can get themes for free.


for Envato Staff

1. Please disable direct purchases(like $42,$47).

2. Buyers must deposit funds to buy items(add $40,$45 deposits amounts)

303 posts Codestar
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Codestar says

Wah, Thanks Ruben. I understand it. :S so we are ready to help always for buyers… :) I’ve been demoralized at the moment, why we are spending time on support forum :(

3430 posts Ruben Bristian
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KrownThemes says

Recently I’ve 2 sales reversals :(

for Envato Staff

1. Please disable direct purchases(like $42,$47).

2. Buyers must deposit funds to buy items(add $40,$45 deposits amounts)

-1

Half of my sales are from direct payments ;)

369 posts
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kaaz says


Recently I’ve 2 sales reversals :(

for Envato Staff

1. Please disable direct purchases(like $42,$47).

2. Buyers must deposit funds to buy items(add $40,$45 deposits amounts)

-1

Half of my sales are from direct payments ;)

If buyer wants to purchase, all he/she needs to deposit($45 or $47) the amount then purchase immediately that particular item

3430 posts Ruben Bristian
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KrownThemes says

@kaaz .. sale reversals can also come from buyers who made a deposit :)

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LGLab says

You can’t do anything about it. It’s not a refund requested by the buyer via Envato so they can provide reasons and all. It’s a refund asked by the buyer via PayPal, so Envato can’t do nothing about it.

Actually they could if they wanted to. We sell digital products, otherwise known as “intangible goods”, which are not covered by Paypal buyer protection thingie.

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