49 posts
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • Russian Federation
  • Exclusive Author
  • Has been a member for 1-2 years
ALEX_BESSS says

Good day! Every day from the date of registration, I post one or two songs, but due to the fact that I do not live in an English speaking country, I was a little misunderstood rules download. I thought that the quality should be at least 320 kb / s, and the value is to be strictly so. Many of the tracks have already been laid out almost considered, but I will sendwith corrections for each. If I fix – music will be published soon. And if you download and delete now lay back in the right format – will again have to wait 12 days. Q: Does not block my account because of 12 consecutive tracks with the wrong bit?

49 posts
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • Russian Federation
  • Exclusive Author
  • Has been a member for 1-2 years
ALEX_BESSS says

I apologize for the curve of English!

169 posts
  • Europe
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
Neon_Music says

Contacting better customer support Envato, they will answer your questions ;) Good luck

49 posts
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • Russian Federation
  • Exclusive Author
  • Has been a member for 1-2 years
ALEX_BESSS says

Thank you and where to write? E-MAIL

1988 posts
  • Beta Tester
  • Envato Staff
  • Reviewer
  • Attended a Community Meetup
  • Switzerland
  • Author had a File in an Envato Bundle
  • Referred between 1 and 9 users
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+4 more
matsteiner Reviewer says

Hi Alex

You have to contact them here:
http://support.envato.com/index.php?/Tickets/Submit
169 posts
  • Europe
  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 1 and 9 items
  • Referred between 1 and 9 users
Neon_Music says

Thank you and where to write? E-MAIL
http://support.envato.com/index.php?/Tickets/Submit/RenderForm Enter your information and Details* in the box, type your question and then wait for responses to e-mail ;)
49 posts
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • Russian Federation
  • Exclusive Author
  • Has been a member for 1-2 years
ALEX_BESSS says

THANKS!!!))

3202 posts Point. Counterpoint.
  • Has attended an Envato Live event
  • Senior Reviewer
  • Support Staff
  • Envato Staff
  • Has been a member for 7-8 years
  • Won a Competition
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
+9 more
ADG3studios Staff says

Hi Alex, unfortunately items cannot be updated while they are initially in the queue.

If your items are soft rejected for format correction, you will not have to wait again when you correct it.. When you resubmit, the updated files go to the front of the queue with priority, so you will only wait a few minutes or hours, not days.

If you delete your submissions while they are in the queue, they will lose their placement and you will have to start again at the bottom, which will take longer.

And no, your account will not be blocked for sending an incorrect bitrate, ne perezhivai :)

by
by
by
by
by
by