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easydevelopment says

I received a comment 1 hour ago on one of my products and I haven’t received am email notification about it, is it just me or a global error ?

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doru says

you need to enable the mail messages for new comments on your items. You can do it from your dashboard -> My settings -> Edit mail settings tab

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easydevelopment says

you need to enable the mail messages for new comments on your items. You can do it from your dashboard -> My settings -> Edit mail settings tab

They’re all checked, not even a notification about your reply was sent, and I’ve tested my email like 10 times and it works properly.

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contrastblack Staff says

Hey there,

Could you please be so kind as to open a ticket with us via http://support.envato.com and provide the ticket id so that I can look into it for you?

Thanks!

149 posts
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easydevelopment says

Hey there,

Could you please be so kind as to open a ticket with us via http://support.envato.com and provide the ticket id so that I can look into it for you?

Thanks!

Hello :)

Ticket ID #UWD-470-10686

Thank you

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contrastblack Staff says

No problem, I’ve forwarded your ticket to support, they should be in touch shortly. Thank you for your speedy cooperation and patience! :)

Kind regards.

149 posts
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easydevelopment says

No problem, I’ve forwarded your ticket to support, they should be in touch shortly. Thank you for your speedy cooperation and patience! :) Kind regards.

Thanks :). Fun Fact, I didn’t receive an email notification about the ticket, I hope I’ll get a response :).

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themeflame says

Hey – this actually happens to us aswell, but very rarely.

If you’re using gmail, it’s really quite tricky, sometimes it lands in the SPAM folder, which is not in the links that lay on the left side of the page, sometimes it doesn’t even come for an amount of time.

So, no, you’re not alone. :)

All the best, themeflame

149 posts
  • Author had a File in a Mini Bundle
  • Sold between 5 000 and 10 000 dollars
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  • Author had a Free File of the Month
  • Europe
  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Exclusive Author
  • Referred between 1 and 9 users
easydevelopment says

Hey – this actually happens to us aswell, but very rarely.

If you’re using gmail, it’s really quite tricky, sometimes it lands in the SPAM folder, which is not in the links that lay on the left side of the page, sometimes it doesn’t even come for an amount of time.

So, no, you’re not alone. :)

All the best, themeflame

Well, it’s not gmail :).But thanks for the heads up

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GDragoN says

I have noticed this too, and some notifications about comments I never received via email (most are OK), and it was not sent to spam.

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