255 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $5,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+2 more
Morad
says

Hi,

I made a support request yesterday and it about over 12 hours and till now didn’t receive a message with ticket id !. So i may need to make a new support request, or what i should do, because my support request is very critical issue for me, so i want to know if my support request valid and sent.

223 posts
  • Has referred 1+ members
  • Has collected 50+ items on Envato Market
  • Has been part of the Envato Community for over 6 years
  • Sells items exclusively on Envato Market
agusmu
says

Have you tried to check your Spam folder? From my experience, I got the email in 5-10 minutes, 12 hours is not normal.

If you didn’t get the email with ticket ID, then it is better to submit new ticket again and tell support that you didn’t get your previous ticket ID… ;)

255 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $5,000+ on Envato Market
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+2 more
Morad
says
agusmu said
Have you tried to check your Spam folder? From my experience, I got the email in 5-10 minutes, 12 hours is not normal. If you didn’t get the email with ticket ID, then it is better to submit new ticket again and tell support that you didn’t get your previous ticket ID… ;)

I will try again. Thanks for reply ;)

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