229 posts
  • Sells items exclusively on Envato Market
  • Has sold $5,000+ on Envato Market
  • Has referred 50+ members
  • Has collected 1+ items on Envato Market
+4 more
BlinVarfi says

Hi,

I wrote the staff a ticker for the first time in my life about depositing money, however i waited 3 days for them to response. After they did they asked me something which i replied within hours and now again 3 days have passed and yet no response. Is staff this late always? Is this ok? I thought it would be easy to deposit money ,but now that may have entered i have to take them on the 15th of the next month :( However what should i do, resend them a ticket explain what’s going on?

1849 posts Evolve or Dissolve!
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Sells items exclusively on Envato Market
  • Won a Most Wanted contest
+8 more
ShermanJackson says

Did you tweet your query to support. That works faster.

573 posts
  • Has referred 50+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 50+ items on Envato Market
+5 more
BoxedCreative says

From my experience the response time is very slow.

229 posts
  • Sells items exclusively on Envato Market
  • Has sold $5,000+ on Envato Market
  • Has referred 50+ members
  • Has collected 1+ items on Envato Market
+4 more
BlinVarfi says

Did you tweet your query to support. That works faster.

Yes but still….

229 posts
  • Sells items exclusively on Envato Market
  • Has sold $5,000+ on Envato Market
  • Has referred 50+ members
  • Has collected 1+ items on Envato Market
+4 more
BlinVarfi says

From my experience the response time is very slow.

This ruined my whole plans for this month :( i planned to use those money

6126 posts
  • Member of the Envato Team
  • Has been part of the Envato Community for over 5 years
  • Located in Canada
  • Joined us in one of our Envato Live Events
+13 more
KingDog Envato team says

Sorry to hear that. We make every effort to reply as quickly as possible and are really trying to improve our turn around time. But we can always improve.

We recently hired a new Support staff member and we talked at length in KL on how we can get better and handling Support tickets. Once again, sorry it took so long.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by