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bignet
says

Hi, I submitted a ticket about 3 days ago about Canceling a Pending Withdrawal. But I did not get any reply from support team. Is it ok to take time to reply?

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CodingJack
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3 days ago means it was the weekend. Give it a few more days and then send them a tweet if you still haven’t heard from them.

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contrastblack
Envato team
says

Hi, I submitted a ticket about 3 days ago about Canceling a Pending Withdrawal. But I did not get any reply from support team. Is it ok to take time to reply?

Hi,

yes, support can take up to a week to reply on certain tickets, where weekends don’t count. If it’s been 3 days, you had a weekend :P Support will get back to you as soon as possible.

Thank you for your patience.

locking this one up.

p.s: if you haven’t gotten a reply by Thursday, please drop me a line with the Ticket ID via my profile page, so that I can look into it. Thanks

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