- Has been a member for 0-1 years
- Exclusive Author
- Bought between 10 and 49 items
- Sold between 5 000 and 10 000 dollars
bignet
says
Hi, I submitted a ticket about 3 days ago about Canceling a Pending Withdrawal. But I did not get any reply from support team. Is it ok to take time to reply?
- United States
- Has been a member for 4-5 years
- Exclusive Author
- Author was Featured
- Sold between 50 000 and 100 000 dollars
- Item was Featured
- Contributed a Tutorial to a Tuts+ Site
- Author had a Free File of the Month
CodingJack
says
3 days ago means it was the weekend. Give it a few more days and then send them a tweet if you still haven’t heard from them.
- Helped protect Envato Marketplaces against copyright violations
- Community Ambassador
- Envato Staff
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Microlancer Beta Tester
- Beta Tester
- Won a Competition
- Featured in a Magazine
- Item was Featured
contrastblack
staff
says
bignet said
Hi, I submitted a ticket about 3 days ago about Canceling a Pending Withdrawal. But I did not get any reply from support team. Is it ok to take time to reply?
Hi,
yes, support can take up to a week to reply on certain tickets, where weekends don’t count. If it’s been 3 days, you had a weekend 
Support will get back to you as soon as possible.
Thank you for your patience.
locking this one up.
p.s: if you haven’t gotten a reply by Thursday, please drop me a line with the Ticket ID via my profile page, so that I can look into it. Thanks
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