23 posts
  • Has been part of the Envato Community for over 3 years
  • Has collected 100+ items on Envato Market
  • Located in United States
DSCMarketing
says

I CANNOT get a form of paymment to process for a depoist! 3 different cards over three weeks! Any clues anyone?

542 posts
  • Has been part of the Envato Community for over 4 years
  • Sells items exclusively on Envato Market
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+2 more
Farley_Design
says

Maybe that was the cause for terrible sales this month :P

4063 posts After Effects Templates
  • Elite Author: Sold more than $75,000 on Envato Market
  • Sells items exclusively on Envato Market
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Contributed a free file of the month
+9 more
miseld
says

Maybe that was the cause for terrible sales this month :P

That happens all the time last few months :( customers can’t make deposits, why?

307 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 1+ items on Envato Market
+2 more
BetaMotion
says

Maybe that was the cause for terrible sales this month :P

+1

5 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+3 more
Brothers
says

That would explain a mail I got from a customer, who said he liked my project, but was unable to buy:

“I am about to buy it and just wait for videohide to short out their payment problem…”

4940 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+9 more
MarkBrodhuber
Envato team
says

Hey guys, as far as I know we aren’t having any payment problems. If any of you are experiencing issues buying projects, or know of people who are having problems. Please contact support or refer your buyers to contact support to help them get this sorted.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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