213 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in Italy
+6 more
indieground says

A customer just left me this comment on a poster:

“i just spent $8 dollars for nothing i can’t modify my flyer why false advertising. fking bullshit i want my money back or else i will expose this company all over facebook for the fraud that u r”

What would you do in this case?

3723 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+8 more
quickandeasy says

Report it. It’s their fault for not understanding what they’re spending their money on. It won’t affect your sales whatsoever mate.

3723 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+8 more
quickandeasy says
  • Once you have reported it no one else can see it. If they keep posting keep reporting them.

Obviously, it would be courteous of you to email them and offer help, but as I said, it’s their own fault for not understanding what they’re buying. You are not obliged to provide support.

213 posts
  • Has sold $125,000+ on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has been part of the Envato Community for over 4 years
  • Located in Italy
+6 more
indieground says

yes, I answered like this:

“hey there!

just calm down and tell me what’s the problem! other 40 people bought the same thing and they had no problem? Which version of photoshop are you using? What does restrain you from editing the file? Before accusing people, you may try to explain better the problem”

He’s telling he cannot modify the flyer.. So i guess he doesn’t have photohop

2109 posts
  • Has referred 200+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Best moustache of Envato's Movember Australia contest
+12 more
DarkstarDesigns says

Its a tough one when people don’t read the file details, or don’t read the instructions you provide. I had one guy go metal in an email to me, and I ask if he had read the instructions and he said no. He had alepready rated my file 1 star. He said sorry but could not change the rating.

3723 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+8 more
quickandeasy says

You can change rating?

I recently purchased a file from someone that was .AI not .PSD

I don’t have Illustrator – That was my fault for not reading file types.

I didn’t use the file, so I was fair and didn’t rate it, but I most certainly wouldn’t rate it down.

Like I said, it’s their fault mate so if they continue to blame you just report it.

2309 posts
  • Helps us moderate the forums
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $1,000+ on Envato Market
+4 more
Graphic-Studio Moderator says
quickandeasy said
You can change rating?

I recently purchased a file from someone that was .AI not .PSD

I don’t have Illustrator – That was my fault for not reading file types.

I didn’t use the file, so I was fair and didn’t rate it, but I most certainly wouldn’t rate it down.

Like I said, it’s their fault mate so if they continue to blame you just report it.

Ask them for an EPS – it doesn’t come in layers after you open it, buy maybe you can still use it.

ALSO – yes it’s a shame when someone doesn’t read the content about the file.

Lucky for me I only had 2 problems and resolved them by fixing a file for them.

Easy files, like 2-3 minutes of work on my end.

276 posts
  • Has referred 50+ members
  • Has sold $10,000+ on Envato Market
  • Has been a beta tester for an Envato feature
  • Has collected 1+ items on Envato Market
+5 more
DrawZen says

A laughing matter for the prosecution who has made you, because the files are well specified (Here on GraphicRiver) ex: PSD , CSx Version, CMYK , Font info etc. Above all you have also tried to help him, in this case is the fault of the buyer.

3723 posts Community Moderator
  • Has referred more than 5000 members
  • Has sold $40,000+ on Envato Market
  • Had an item featured in an Envato Bundle
  • Has collected 100+ items on Envato Market
+8 more
quickandeasy says

@Graphic-Studio, I needed a layered PSD , but it’s no problem, was only a $2 file!

742 posts
  • Has been part of the Envato Community for over 3 years
  • Has referred 500+ members
  • Has sold $40,000+ on Envato Market
  • Has been a beta tester for an Envato feature
+5 more
Hotpin says

Someone send me the same but he was using Ps 7 and i told him to download Cs3 and up to modify it but still he was complaining that the files didnt work! so waht we can do in this case just prove them that they dont read before they buy? or to be polite or even dont even bother :)

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by