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daihlo says

I have had an issue with a theme as have many many many other buyers. The authors comments section is FULL of complaints as the theme does not work as advertised ‘out the box’. There is no useful support doc / readme / instruction with the theme that addresses any of the many issues reported (many up to 7months back and still not addressed!)

The author provides a support forum for the theme, but it will not allow anyone to create a ticket! Again, this has been reported by countless buyers to no response other than ‘create a ticket about it’... ironic.

TF have been made aware of the issues, but have done nothing about it (I have sent ticket before, to TF, but got no response…). Lots of buyers not happy with the whole thing.

My question is, how can the buyers help each other! We cannot reply to comments on the comments threads for the theme as there is no ‘reply’ function for anyone other than the author. We can start a new comment, but honestly, there are SO MANY complaints and issues being reported it would never track what was in answer to what!!!

I posted a thread about this theme before, but TF quickly removed any mention of the themes name, quoting forum rules…

Some buyers have managed to find what needs to be done with the theme to fix some of the issues but are not able to help others easily. In the meantime, the author sells dozens more themes and creates dozens more disgruntled customers…

So, can TF allow the creation of buyer based support forums for some themes where the author chooses not to support them??? If not, its a problem for many many buyers who wil prob turn elsewhere for future purchases…

TF – Please respond to this, its a real issue with some themes such as this one – ** (edited before it got deleted!!!).

Thanks.

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scrnjakovic says

Hey daihlo, I flagged it for staff to reply. Good luck!

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nCrafts says

That’s a good idea – making the comments section a bit more interactive; like a mini forum.

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dtbaker Moderator says

Yep would be good to see a mini forum in each item page. Hopefully the devs are working towards this :)

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daihlo says

I think after my experience with one particular theme, its essential that buyers can interact somehow otherwise some themes have zero support. Maybe if this was available, it would urge authors to make sure sufficient docs are included with themes, or that they work as advertised!

Mostly my experience at TF has been very good. One theme though has been just rubbish for support and is full of small issues.

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daihlo says

Wow… not so good… shame that a few bad experiences can ruin a user experience with ThemeForest as well as with certain authors…

I would think TF would do a bit more in cases like this to protect their customers as I spend a fair amount on themes each year… this one has led me to look at other options elsewhere though due to the ‘not bothered’ attitude from TF so far.

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DarkstarDesigns says

While i agree themes should be working properly which if they have been approved should do mistakes happen.

You have to realize with most themes on the site they are giving you $2000-$3000 pounds of product for $40-$55, amazing value even if it has some issues you quids in. then to demand high levels of support seems pretty greedy, lack of knowledge or amusing themes do things they don’t is far more often the case.

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BenSheppard says

While i agree themes should be working properly which if they have been approved should do mistakes happen. You have to realize with most themes on the site they are giving you $2000-$3000 pounds of product for $40-$55, amazing value even if it has some issues you quids in. then to demand high levels of support seems pretty greedy, lack of knowledge or amusing themes do things they don’t is far more often the case.

One of the reasons I don’t like marketplaces like this, gives a false idea of the work needed to create theme and only causes issues when they go wrong.

I worked for a company that would charge £400 for a consultation, that’s just getting the idea of your website, not building it or designing it, just talking about it.

Appreciate what you’re getting for that price

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daihlo says

But… you’re not ‘quids in’ if the theme you bought does not do what it is advertised as doing! In my case, I am one of nearly 40 pages of comments dating back over 7 months… ALL reporting the same issues – basic theme functions that do not work as advertised. Also, in this case, there is an author reading the comments and aware of them, but just passing people onto a support forum that does not accept tickets!!!

Quids out…


While i agree themes should be working properly which if they have been approved should do mistakes happen. You have to realize with most themes on the site they are giving you $2000-$3000 pounds of product for $40-$55, amazing value even if it has some issues you quids in. then to demand high levels of support seems pretty greedy, lack of knowledge or amusing themes do things they don’t is far more often the case.
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BenSheppard says

But… you’re not ‘quids in’ if the theme you bought does not do what it is advertised as doing! In my case, I am one of nearly 40 pages of comments dating back over 7 months… ALL reporting the same issues – basic theme functions that do not work as advertised. Also, in this case, there is an author reading the comments and aware of them, but just passing people onto a support forum that does not accept tickets!!! Quids out…

$40 is nothing in the world of web design.

You are obviously trying to make the largest profit by having the smallest loss.

This is on your back to weigh themes up from each other. Some will work some won’t as things change, things will break

You can either buy a theme and work it yourself, Buy a theme and hire a freelancer or hire a freelancer outright

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