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familychoice says

I didn’t mean to offend you in anyway. No, I haven’t purchased any theme, but I’m a WordPress developer so I gave my opinion about the ‘lifetime updates’ statement.

You didn’t offend me but with respect to the OP I’m concerned the thread is being taken off-topic. I’ve offered my experiences as feedback as to why the comments section and current T&C’s aren’t providing me as a customer with a clear idea of what sort of service I’ll receive, and because of the possible lack of product support the dedicated customer section the OP has requested could help customers stuck with broken or abandoned themes.

You’re still missing my point though – I don’t have any issue with authors who don’t wish to provide updates or support. That’s entirely their own decision, but if they are then promoting free support and lifetime updates on their sales and support pages then then this is misleading customers and should be dealt with by Envato.

Remember I’m not the one promoting ‘lifetime updates’, this is promised by an author.

If you want to discuss whether Wordpress themes should be sold ‘as is’ and without updates and support then maybe you should start another thread, it’s an interesting topic and worthy of it’s own thread.

148 posts
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loveetc says

You’re still missing my point though – I don’t have any issue with authors who don’t wish to provide updates or support. That’s entirely their own decision, but if they are then promoting free support and lifetime updates on their sales and support pages then then this is misleading customers and should be dealt with by Envato.

Remember I’m not the one promoting ‘lifetime updates’, this is promised by an author.

I understand your point and I agree with it. I mentioned in one of my previous post that I have also seen such false advertisement. In my opinion, even more misleading thing is using the trendy keywords in the tags and titles even if they have not even used in the theme. For example: retina, HTML5 etc.

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daihlo says

AAAARRRGHGHHHGGGHGHG!!!!!

Just found even more stupid crappy bugs in this crap useless theme I have ripped off with!!! Honestly, this has to be the most polished piece of ** I’ve ever seen sold as a ‘finished’ piece of work…

Was building this for a client and due to the ridiculous lack of support and masses of bugs, its already overdue as I’ve had to make SO many changes to the code myself just to get it to work basic functions it should do out the box…

Now, I find even MORE stupid bugs in it. Can only think this is just crap coding.

This should really be removed from sale as SO many customers are complaining about it and TF is ignoring the whole issue.

May have just been the straw that broke my back… really can’t be arsed to fix yet another bug in this, then find another down the line and on and on and on…

Off to another sales market that cares for its customers, see if I can find something to replace it with.

thanks for nothing TF. I will be shopping elsewhere from now on due to your couldn’t care less attitude.

323 posts
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  • Sells items exclusively on Envato Market
familychoice says

In my opinion, even more misleading thing is using the trendy keywords in the tags and titles even if they have not even used in the theme. For example: retina, HTML5 etc.

Yep, stating a product contains features, plugins, or services that aren’t actually included or provided is misleading. To be fair to Envato when we’ve had real issues with a product they’ve provided full refunds, apart from one occasion, but we’ve wasted weeks of our own time trying to get products working and chasing up bad support. So much for ‘cheap’ and quick solutions.

The problem facing customers is no-one seems to take responsibility for what is listed on product sales pages. If something is wrong with the product some authors claim we’re customers of Envato and so have to abide by their terms and contact their support if there’s an issue, and Envato pass customers back to the author as they deny all responsibility for the products they sell.

An environment where no-one takes responsibility for checking that products being sold actually match their point-of-sale description isn’t somewhere I want to shop.

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