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cassonmedia says

Hi, I am having issues with a theme I purchased for a client.

The theme is “Crius Responsive Photography Creative Portfolio”. Website in question: www.jacquelineprior.co.za

1. Galleries – when adding images, the uploader doesn’t open in a ‘popup’ like usual in WordPress. It opens in a page so there is no way to get back to the last page after uploading images (left Dashboard nav is missing).

http://creativeaddict.co.za/images/gallery-upload.jpg

2. If you want to upload existing photo’s from Media into the gallery, there is no insert button… you need to upload new photo’s every time.

http://creativeaddict.co.za/images/no-insert.jpg

3. Slideshows work on Pages, but not posts… I am trying to get a slideshow to work on a post. It pulls the featured image, but if I delete it and change to slideshow, it uses the default background image with no slideshow (and yes, we have put multiple images in the slideshow under Gallery).

http://creativeaddict.co.za/images/post-slideshow.jpg http://creativeaddict.co.za/images/only-featured-image.jpg

Please can someone assist us urgently, or give us a refund for the theme so we can purchase something else. Your support page doesn’t work and there is no way to get in touch with the developer.

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BittLoader says

You should contact the author of the theme :)

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cassonmedia says

Well, on the theme page it says I should go to “http://support.themegoods.com/” for support, which doesn’t work atm. It referred me back to here, hence my reason for posting here. I have contacted the developer via his profile as well.

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charlie4282 says
http://support.themegoods.com/ works fine for us and his support is excellent
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BittLoader says

I think you should wait a little until the developer will see your message. If you don’t have any answer in, let’s say 1-2 days, you can ask envato support for more details. :)

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BittLoader says

http://support.themegoods.com/ works fine for us and his support is excellent

No, he’s right. Here is the message on that page:

“Currently we have technical issue on our support system and new ticket is temporary disabled. To get theme support please go to Themeforest and post your questions on theme discussion board instead.”

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charlie4282 says

Apologies so does ours now. good luck fixing it – they are a great author so as Bittloader says am sure they will sort it out quickly

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