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BoxyStudio says

Item Baiters. At least, that’s what I call them. Has anyone else had this situation:

  1. A user contacts you with some sort of problem.
  2. You tell them to redownload the item from the marketplace from their “Downloads” page.
  3. They say “I did that but it didn’t work, can you just send me the file?”
  4. You then proceed check if they’ve purchased the item or not and they clearly have not.

Just a warning to authors: Always check if they’ve purchased your file before you go sending it on over to them.

:)

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Depard says

How can I check who buyed my file? Last time I was checking my Statement,there was no information about buyers…

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sevenspark Volunteer moderator says

Yup, this happens a lot. That’s why I force all support requests through my Envato contact forms – or in the future through a verified support forum.

@Depard, if they email you through your contact form, there’s a link so you can check if they have purchased from you. In the item comments, they’ll have a “purchased” sash.

Also, this topic is teetering on the brink of a banned forum topic, so let’s just make sure it doesn’t fall over the edge :)

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BoxyStudio says
sevenspark said
Also, this topic is teetering on the brink of a banned forum topic, so let’s just make sure it doesn’t fall over the edge :)

Oh, really? Well we can close the topic here, I recently had an issue and just wanted to remind authors to check up on their “customers” before sending them anything. ;)

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sevenspark Volunteer moderator says
jscheetz said
sevenspark said
Also, this topic is teetering on the brink of a banned forum topic, so let’s just make sure it doesn’t fall over the edge :)
Oh, really? Well we can close the topic here, I recently had an issue and just wanted to remind authors to check up on their “customers” before sending them anything. ;)

I think it’s a good PSA , and I don’t think the original topic is a problem – I just wanted to say something before the thread took a turn toward a p*racy discussion. As long as it doesn’t, I think this can stay open for the time being :)

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VF says

This is normal, some times the developer contacts for technical support through own account while the purchase made through company account. So it is better to ask them to contact them through the same account through which they purchased.

Not sure but sometimes it may end up “Purchase” after your message :D

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sevenspark Volunteer moderator says
VF said
This is normal, some times the developer contacts for technical support through own account while the purchase made through company account. So it is better to ask them to contact them through the same account through which they purchased.

Good point. I’d say about half the time that ends up being the case in these situations. You can also ask them to provide the purchase code and test it with Pexat’s purchase verifier: http://disk.pexat.com/envato/purchase-verifier/

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aaranmcguire says

well when i make my future script im going to add the purchase verifier to the installer.. i dont know if it will effect sales but it means even if they get the script it needs a code for it to work.

plus it reinforces the rule of it can only run on 1 domain.

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Joost Volunteer moderator says

I don’t see why this would be an issue – simply have them email using the account they used to purchase the file so you can click the link Envato sends along, to verify. No purchase? No dice. ;)

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quickandeasy Volunteer moderator says

If people ever people email me via my personal email and ask item specific queries, I always say “Please can you email me via my profile so I can log the email properly”

:D It’s amazing how many people then proceed to NOT email me haha

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