Item Baiters

Yup, this happens a lot. That’s why I force all support requests through my Envato contact forms – or in the future through a verified support forum.

@Depard, if they email you through your contact form, there’s a link so you can check if they have purchased from you. In the item comments, they’ll have a “purchased” sash.

Also, this topic is teetering on the brink of a banned forum topic, so let’s just make sure it doesn’t fall over the edge

jscheetz said

sevenspark said
Also, this topic is teetering on the brink of a banned forum topic, so let’s just make sure it doesn’t fall over the edge

Oh, really? Well we can close the topic here, I recently had an issue and just wanted to remind authors to check up on their “customers” before sending them anything.

I think it’s a good PSA , and I don’t think the original topic is a problem – I just wanted to say something before the thread took a turn toward a p*racy discussion. As long as it doesn’t, I think this can stay open for the time being

VF said
This is normal, some times the developer contacts for technical support through own account while the purchase made through company account. So it is better to ask them to contact them through the same account through which they purchased.

Good point. I’d say about half the time that ends up being the case in these situations. You can also ask them to provide the purchase code and test it with Pexat’s purchase verifier: http://disk.pexat.com/envato/purchase-verifier/

I don’t see why this would be an issue – simply have them email using the account they used to purchase the file so you can click the link Envato sends along, to verify. No purchase? No dice.

If people ever people email me via my personal email and ask item specific queries, I always say “Please can you email me via my profile so I can log the email properly”

It’s amazing how many people then proceed to NOT email me haha