8 posts
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scripteers
says

We had a new WP theme submitted that was on our dashboard for 12 hours, then it disappeared about 8 hours ago but we have not received any emails or messages about its approval or rejection. the HTML is already in the marketplace so the WP should of been approved.

What has happened? Its like it disappeared or was deleted? Can an admin look into this for us please?

821 posts
  • Has been part of the Envato Community for over 6 years
  • Has been a beta tester for an Envato feature
  • Located in India
  • Sells items exclusively on Envato Market
+1 more
laranz
says

Did you check your spam folder on email?

348 posts Premium Website Design
  • Became a Top 20 Author of the Month
  • Had an item that was trending
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+7 more
ThemeFusion
says

Check the hidden items tab. If it’s not there, it means it was rejected.

http://themeforest.net/user/squidix/hidden_items

8 posts
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  • Has sold $125,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
scripteers
says

We never got any emails at all, not in spam or anything. The item just disappeared, no rejection or acception and its not hidden either.

1905 posts YOU TOUCH IT YOU BUY IT
  • Had an item that became a weekly top seller
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+10 more
FRESHFACE
says

Theme fairy took it because you were misbehaving :bigwink:

8 posts
  • Has been part of the Envato Community for over 3 years
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  • Has collected 50+ items on Envato Market
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scripteers
says

^ our thoughts exactly … :)

Its definitley weird, but I did find some other threads that had the same issue. We resubmitted it and are waiting, but its very frustrating, wasted 2 days total.

26 posts
  • Has sold $1,000+ on Envato Market
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  • Has been part of the Envato Community for over 4 years
  • Sells items exclusively on Envato Market
ActiveDesigner
says

Maybe you changed your settings.

Go to “My Settings”, you will see a checkbox which says ” Send me an email when my items are approved or rejected? “

Is it selected ?

8 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $125,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
scripteers
says

Nothing changed, those options are selected. Its strange, we just resubmitted so its all we can do I guess.

4470 posts ThemeForest Reviewer
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+14 more
Ivor
Envato team
says

Your theme Construct has been rejected. Please check your spam folder or contact support for further assistance.

8 posts
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  • Has sold $125,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+6 more
scripteers
says

Thanks Ivor, something happened with our email server then. We checked spam folder and everything, somehow no email made it over to us so we dont know why it was rejected and dont know what to fix or change on it. The HTML was accepted so it cant be to difficult to change for the WP version. If our server was down then maybe the demo was down which is why it got rejected.

It was submitted again this morning, and we changed the email on file to one we know works 100% of the time. Maybe that was the issue with not getting the email.

Could you possibly resend the rejection email from yesterday? Or we could wait to hear about it again when it gets reviewed. We honestly thought it was removed or deleted from the que since we didn’t get the email response or see it on our hidden tab.

Thanks Ivor, we appreciate the assistance.

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