1549 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

Hi all!

I just found that most of my older stock footage items say “Photo Jpeg” while I have definetely more H.264 items than Photo Jpeg. Looks like that something were broken through items properties.

Is this a known issue? Shall I wait and hope for magical fix or I need to update them manually? – it’s difficult to remember for some items and takes time to check >200 items.

Please advise. This issue can confuse customers.

P.S. Staff reply requested.

Best Regards, Andrey

5166 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

Can you please open a Support ticket here – http://support.envato.com

They’ll be happy to look into it for you. Thanks!

1549 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

Hi KingDog,

I’ve just submitted ticket #LTF-640-10661 Greatly appreciate your help!

Best Regards, Andrey

187 posts
  • Australia
  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • Referred between 50 and 99 users
  • Sold between 10 000 and 50 000 dollars
WebRa says

I have the same problem. it occurs after description editing.

1549 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

Webra, yes probably it was some bug and this happend after items update.

KingDog, any updates per ticket and issue?

Best Regards, Andrey

5166 posts
  • Envato Staff
  • Has attended an Envato Live event
  • Support Staff
  • Has been a member for 4-5 years
  • Attended a Community Meetup
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Bought between 50 and 99 items
  • Canada
  • Community Ambassador
+8 more
KingDog Staff says

I’ll check in with Support to see if they can update you. Thanks!

1549 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

Looks like there is no ticket updates for more than 2 week? If it takes so long i can just manually update my items. Just want to make sure root of issue fixed to keep correct items info. Many other authors may be affected.

Best regards, Andrey

1549 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

Completely forget about this issue.

Dear KingDog, do you have any good news for me?

Best Regards, Andrey

2488 posts Community Officer
  • Envato Staff
  • Community Ambassador
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
  • Most Wanted Bounty Winner
  • Won a Competition
  • Envato Studio (Microlancer) Beta Tester
  • Beta Tester
+15 more
contrastblack Staff says

Hi AndrVlad,

I’ve just checked with support, and they are still waiting for a response from you on the matter. You have been contacted on the 14th and 16th of March… Have you checked your spam folder?

Thanks!

1549 posts
  • Sold between 10 000 and 50 000 dollars
  • Author had a File in an Envato Bundle
  • Most Wanted Bounty Winner
  • Russian Federation
  • Has been a member for 2-3 years
  • Exclusive Author
  • Referred between 10 and 49 users
  • Bought between 10 and 49 items
  • Grew a moustache for the Envato Movember competition
AndrVlad says

Hi contrastblack,

No i don’t have anything. Could you please advise from which email domain support email are coming so i can investigate with my email server.

Other emails from envato: accept-rejections, comments and other notifications usually come smothly.

Thank you!

Best regards, Andrey

by
by
by
by
by
by