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AndrVlad
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Hi all!

I just found that most of my older stock footage items say “Photo Jpeg” while I have definetely more H.264 items than Photo Jpeg. Looks like that something were broken through items properties.

Is this a known issue? Shall I wait and hope for magical fix or I need to update them manually? – it’s difficult to remember for some items and takes time to check >200 items.

Please advise. This issue can confuse customers.

P.S. Staff reply requested.

Best Regards, Andrey

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KingDog
Envato team
says

Can you please open a Support ticket here – http://support.envato.com

They’ll be happy to look into it for you. Thanks!

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AndrVlad
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Hi KingDog,

I’ve just submitted ticket #LTF-640-10661 Greatly appreciate your help!

Best Regards, Andrey

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WebRa
says

I have the same problem. it occurs after description editing.

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AndrVlad
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Webra, yes probably it was some bug and this happend after items update.

KingDog, any updates per ticket and issue?

Best Regards, Andrey

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KingDog
Envato team
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I’ll check in with Support to see if they can update you. Thanks!

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AndrVlad
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Looks like there is no ticket updates for more than 2 week? If it takes so long i can just manually update my items. Just want to make sure root of issue fixed to keep correct items info. Many other authors may be affected.

Best regards, Andrey

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AndrVlad
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Completely forget about this issue.

Dear KingDog, do you have any good news for me?

Best Regards, Andrey

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contrastblack
Envato team
says

Hi AndrVlad,

I’ve just checked with support, and they are still waiting for a response from you on the matter. You have been contacted on the 14th and 16th of March… Have you checked your spam folder?

Thanks!

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AndrVlad
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Hi contrastblack,

No i don’t have anything. Could you please advise from which email domain support email are coming so i can investigate with my email server.

Other emails from envato: accept-rejections, comments and other notifications usually come smothly.

Thank you!

Best regards, Andrey

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