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gamemaster says

Hello fellow them’ers :)

I was wondering – i made my site in the sheeva theme – but now the files are deleted from themeforest.

But what now? My site is kinda broken, and i could need the support or / and the theme.

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-bianca- says

Well you can contact support to find out what happened. Also when you go to the download section, the theme-icon is still there. When you hover the image you can see the author of the theme. Find out if he/she is still around and contact him/her through the profile page.

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gamemaster says

Thanks Bianca,

But is that it? :)

Aren’t there anything else to do?

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contrastblack Envato team says

Hi!

Please open a ticket with support here : http://support.envato.com and they should be able to help you out further.

Thanks.

p.s: keep in mind that support might only get back to you on Monday though :)

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VF says

Envato needs to improve this part for few reasons – should avoid buyer’s wasted / waiting time, reduce redundancy of support requests, and reduce the threads like this.

Case #1: In case the author deleted own file, just display that reason as notice. Also show the author’s profile link and make it possible to be contacted by buyer.

Case #2: In case Envato removed the item (or author’s account closed), display that as reason and have the support link.

Is this impossible to implement?

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-bianca- says

Envato needs to improve this part for few reasons – should avoid buyer’s wasted / waiting time, reduce redundancy of support requests, and reduce the threads like this.

Case #1: In case the author deleted own file, just display that reason as notice. Also show the author’s profile link and make it possible to be contacted by buyer.

Case #2: In case Envato removed the item (or author’s account closed), display that as reason and have the support link.

Is this impossible to implement?

+1

For example, if the reason is copyright related buyers should know.

@gamemaster what contrastblack said. Other than that, you can describe your issue and see if someone can shine a light on the issue to help you out. But information about the exact problem is needed.

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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