Today we updated our theme preview image ( Theme Preview ZIP file), we uploaded new files and selected it. But now after review we see that for some strange reason was added file from our previous theme (but I know that I uploaded and selected new file, I double checked this). Now our theme have not correct preview main image (from another theme)! I think some technical bug was happened when we uploaded and choosed file. We waited for this review for 1 day but why if reviewer even does not check what he reviewed? He approved image with another theme name, descriptions and picture.
Please anybody who can contact reviewers, please ask to review our new update asap (we just changed image to correct one, we don’t added new theme files or so), because we can’t wait another day or all holidays until our image will be fixed. We lost sales every minutes, we just released this theme.
- Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
- Open a support ticket if you would like specific help with your account, deposits or purchases.
- Item Support by authors is optional and may vary. Please see the Support tab on each item page.
Most of all, enjoy your time here. Thank you for being a valued Envato community member.