153 posts World Director
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has sold $250,000+ on Envato Market
+6 more
dedalx says

Today we updated our theme preview image ( Theme Preview ZIP file), we uploaded new files and selected it. But now after review we see that for some strange reason was added file from our previous theme (but I know that I uploaded and selected new file, I double checked this). Now our theme have not correct preview main image (from another theme)! I think some technical bug was happened when we uploaded and choosed file. We waited for this review for 1 day but why if reviewer even does not check what he reviewed? He approved image with another theme name, descriptions and picture.

Please anybody who can contact reviewers, please ask to review our new update asap (we just changed image to correct one, we don’t added new theme files or so), because we can’t wait another day or all holidays until our image will be fixed. We lost sales every minutes, we just released this theme.

Thanks!

153 posts World Director
  • Elite Author: Sold more than $75,000 on Envato Market
  • Had an item featured on Envato Market
  • Made it to the Authors' Hall of Fame
  • Has sold $250,000+ on Envato Market
+6 more
dedalx says

Thanks to reviewers, this post can be deleted.

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