ThemeForest

Item problems

1206 posts
  • Microlancer Beta Tester
  • Won a Competition
  • Exclusive Author
  • Referred between 50 and 99 users
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Europe
+1 more
cyzer says

Many of items with a date below of March 2012 became without file size info, plug-in info and preview is being played in very large size HD probably.

What is going on ?

do we have to update/edit the info ?

No one informed of this. Half of my items are missing size, plugin info, and being played in huge resolution.

1206 posts
  • Microlancer Beta Tester
  • Won a Competition
  • Exclusive Author
  • Referred between 50 and 99 users
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Europe
+1 more
cyzer says

ok its solved – you just need to update/edit all your items and select all given options again, like AE version, preview resolution, file size…

4388 posts
  • Elite Author
  • Community Moderator
  • Sold between 50 000 and 100 000 dollars
  • Author had a File in an Envato Bundle
  • Beta Tester
  • Has been a member for 4-5 years
  • United Kingdom
+5 more
felt_tips moderator says

If you need to go and manually update all your items, I’d say that’s very much not solved.

545 posts
  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Referred more than 2000 users
  • Exclusive Author
  • Bought between 50 and 99 items
  • Finland
  • Has been a member for 3-4 years
  • Microlancer Beta Tester
+1 more
uniquefx says

Some glitch in the matrix again.I did see a mention of the big previews earlier in the forums and someone from staff replied they are working on it.

by
by
by
by
by