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DISABLED_LisaHoltWeDo Recent Posts Threads Started
2 posts
  • 1 Year of Membership
DISABLED_LisaHoltWeDo
says

Hello,

I am looking for my item purchase code from a theme I downloaded a few weeks ago.

However, when I log-on to my downloads page there is NOTHING there for me to be able to retrieve the code.

I have contacted support 3 times but to no avail yet – really bad customer service!

Has this happened to anybody else and how did you fix it?

Thanks, Chantal

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey Chantal!


I have contacted support 3 times but to no avail yet – really bad customer service!

Sorry to hear this! We reply to every ticket, so there’s a good chance our reply was sent to your Spam / Junk folder, or we just haven’t reached your ticket yet.

If you can let me know your ticket ID(s), I’d love to take a look for you :grin:

Christian

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DISABLED_LisaHoltWeDo Recent Posts Threads Started
2 posts
  • 1 Year of Membership
DISABLED_LisaHoltWeDo
says

Hi Christian,

Sorry don’t have the codes as I had a clear-out of my emails and stupidly didn’t save them :(

I have just submitted another ticket 50899 but only in the last 10 mins so I wouldn’t expect anything yet.

Thanks, Chantal

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Sorry don’t have the codes as I had a clear-out of my emails and stupidly didn’t save them :(

That’s no problem at all! :grin:

I’ve tracked down your original tickets and sent a reply to the newest one for you :grin:

Christian

1 post
  • 2 Years of Membership
  • Collector Level 1
LHolt
says

Thanks for all your help Christian – much appreciated!

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