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DISABLED_LisaHoltWeDo Recent Posts Threads Started
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DISABLED_LisaHoltWeDo says

Hello,

I am looking for my item purchase code from a theme I downloaded a few weeks ago.

However, when I log-on to my downloads page there is NOTHING there for me to be able to retrieve the code.

I have contacted support 3 times but to no avail yet – really bad customer service!

Has this happened to anybody else and how did you fix it?

Thanks, Chantal

306 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey Chantal!


I have contacted support 3 times but to no avail yet – really bad customer service!

Sorry to hear this! We reply to every ticket, so there’s a good chance our reply was sent to your Spam / Junk folder, or we just haven’t reached your ticket yet.

If you can let me know your ticket ID(s), I’d love to take a look for you :grin:

Christian

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DISABLED_LisaHoltWeDo Recent Posts Threads Started
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DISABLED_LisaHoltWeDo says

Hi Christian,

Sorry don’t have the codes as I had a clear-out of my emails and stupidly didn’t save them :(

I have just submitted another ticket 50899 but only in the last 10 mins so I wouldn’t expect anything yet.

Thanks, Chantal

306 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Provided great feedback to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Sorry don’t have the codes as I had a clear-out of my emails and stupidly didn’t save them :(

That’s no problem at all! :grin:

I’ve tracked down your original tickets and sent a reply to the newest one for you :grin:

Christian

1 post
  • Has been part of the Envato Community for over 2 years
  • Has collected 1+ items on Envato Market
LHolt says

Thanks for all your help Christian – much appreciated!

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

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