110 posts
  • Has referred 1+ members
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Located in Australia
+2 more
AGSoft says

People have different accounts so that could be it
Well if that’s true, they should be able to log into that account and contact you via that account.
938 posts
  • Has been part of the Envato Community for over 3 years
  • Has sold $5,000+ on Envato Market
  • Located in Canada
  • Has collected 10+ items on Envato Market
+3 more
graphicmind says


People have different accounts so that could be it
Well if that’s true, they should be able to log into that account and contact you via that account.
Of course but maybe factor in something called forgetfulness and also I doubt every buyer knows that contacting via the account purchased is verification for the author
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