3 posts
    Has collected 1+ items on Envato Market
marketyar says

Hi Yesterday I tried to download the last version of transformer theme (prestashop)but I saw this message : -Download not available -Item reached download limit

I purchased this theme 5 months ago from Themeforest and during this time ,I have downloaded updates just for 15 times ,not more .

I shocked and confused about this message !!? And sent tickets to envato support team and ask them to open my download box and check this problem and realize what something like this happened to me ? But they didn’t answer until know :-(

Please if you have the same experience tell me , and help me to solve this problem .

My tickets No: 6642 & 6658 & 7297

Thanks .

231 posts Envato Market Support
    Member of the Envato Team Located in United Kingdom Provided great feedback to improve the user experience on Envato Market Has been part of the Envato Community for over 5 years
+7 more
MhW Envato team says

Hey there!

Nice and quick fix here, just replied to your ticket :grin:

Christian

3 posts
    Has collected 1+ items on Envato Market
marketyar says

Hi Christian

Thank you very much to solve my problem.

I replay to your email . Please check it.

Thanks a lot.

3 posts
    Has collected 1+ items on Envato Market
marketyar says

Dear Christian

Thank you very much to solve this problem for me.

During these 5 months, maybe 4 or 5 times I used download manager software to download transformer but for the other times ,9 or 10 times I didn’t use download manager software.

I saw in support pages ,if You download a file more than,50 times it get limited for you , but i have downloaded updates 14 or 15 times during this 5 months .!

For example I haven’t downloaded the last transformer Version 3.0.5 (June 27, 2014) until now, why the site didn’t let me to download?

I wouldn’t like to meet this problem in future , if you have any suggestion please tell me . Do you think, I don’t have to use download manager in future , for downloading new updates?

Thanks a lot.

2568 posts
    Member of the Envato Team Helped several times protecting Envato Market against copyright violations Contributed a tutorial on Tuts+ Attended one of our Meetups around the world
+16 more
contrastblack Envato team says

It is highly recommended that you do not use a download manager / accelerator. Such software usually splits the file in multiple requests and this can result in 50 “perceived” downloads (perceived by the server) in a single attempt depending on the settings and program you use. :)

Otherwise, if you still encounter any issues, the process remains the same: write to us via http://support.envato.com and someone will assist as soon as possible.

Thanks!

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