3 posts
  • 1 Year of Membership
  • Collector Level 1
marketyar
says

Hi Yesterday I tried to download the last version of transformer theme (prestashop)but I saw this message : -Download not available -Item reached download limit

I purchased this theme 5 months ago from Themeforest and during this time ,I have downloaded updates just for 15 times ,not more .

I shocked and confused about this message !!? And sent tickets to envato support team and ask them to open my download box and check this problem and realize what something like this happened to me ? But they didn’t answer until know :-(

Please if you have the same experience tell me , and help me to solve this problem .

My tickets No: 6642 & 6658 & 7297

Thanks .

402 posts Help Team Leader
  • Envato Team
  • United Kingdom
  • Feedback Guru
  • 6 Years of Membership
+7 more
MhW
Envato team
says

Hey there!

Nice and quick fix here, just replied to your ticket :grin:

Christian

3 posts
  • 1 Year of Membership
  • Collector Level 1
marketyar
says

Hi Christian

Thank you very much to solve my problem.

I replay to your email . Please check it.

Thanks a lot.

3 posts
  • 1 Year of Membership
  • Collector Level 1
marketyar
says

Dear Christian

Thank you very much to solve this problem for me.

During these 5 months, maybe 4 or 5 times I used download manager software to download transformer but for the other times ,9 or 10 times I didn’t use download manager software.

I saw in support pages ,if You download a file more than,50 times it get limited for you , but i have downloaded updates 14 or 15 times during this 5 months .!

For example I haven’t downloaded the last transformer Version 3.0.5 (June 27, 2014) until now, why the site didn’t let me to download?

I wouldn’t like to meet this problem in future , if you have any suggestion please tell me . Do you think, I don’t have to use download manager in future , for downloading new updates?

Thanks a lot.

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contrastblack
Envato team
says

It is highly recommended that you do not use a download manager / accelerator. Such software usually splits the file in multiple requests and this can result in 50 “perceived” downloads (perceived by the server) in a single attempt depending on the settings and program you use. :)

Otherwise, if you still encounter any issues, the process remains the same: write to us via http://support.envato.com and someone will assist as soon as possible.

Thanks!

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