33 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+3 more
flips says

Hey does anyone know of a way to respond to feedback from a reviewer about an item that’s been uploaded. Do we just respond to the mail that comes back from support@flashden.net? Or is there a special place to do it?

250 posts
  • Has been part of the Envato Community for over 6 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 50+ items on Envato Market
+3 more
simnor says

Unless there is something in the email saying not to reply the there shouldn’t be a problem, I doubt that they would use support in the email if it wasn’t for support. They seem to use flashden for all the marketplaces

4918 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 100+ items on Envato Market
  • Member of the Envato Team
+9 more
MarkBrodhuber Envato team says

If you reply to the email that is sent to you, it will send the reviewer a support ticket, where they can view your message and discuss things with you. Or you can email them directly.

My email is:

xdozex (at) gmail.com

33 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
+3 more
flips says

Ah :) cool, didn’t know about the support ticket if you reply to the email. Thanks, both of you.

1451 posts
  • Has referred 200+ members
  • Has sold $40,000+ on Envato Market
  • Has collected 1+ items on Envato Market
  • Member of the Envato Team
+12 more
kailoon Envato team says

Anything about wordpress and Joomla! just email to me.

chankailoon@gmail.com

Helpful Information

  • Please read our community guidelines. Self promotion and discussion of piracy is not allowed.
  • Open a support ticket if you would like specific help with your account, deposits or purchases.
  • Item Support by authors is optional and may vary. Please see the Support tab on each item page.

Most of all, enjoy your time here. Thank you for being a valued Envato community member.

Post Reply

Format your entry with some basic HTML. Read the Full Details, or here is a refresher:

<strong></strong> to make things bold
<em></em> to emphasize
<ul><li> or <ol><li> to make lists
<h3> or <h4> to make headings
<pre></pre> for code blocks
<code></code> for a few words of code
<a></a> for links
<img> to paste in an image (it'll need to be hosted somewhere else though)
<blockquote></blockquote> to quote somebody

:grin: :shocked: :cry: Complete List of Smiley Codes

by
by
by
by
by
by