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theAlThemist says

Hey guys,

I’d like to know what happens when item is updated? Are buyers allowed to re-download the new version free of charge?

An if so – is there any way to inform those buyers if the version have a major update (in my case – new features which are unique for that type of item).

Is it a good practice to let them know about this somehow?

2457 posts
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digitalimpact says

1. Yes, they can download the new version. It basically gets replaced.

2. On your item description page, on Twitter, etc. :)

It’s good practice to keep your buyers up to date. It’s even better if you ask them to sign up to your “Envato-only mailing list” and send them updates there. But you’ll need, in this case, to state up-front exactly what they’re signing up for.

618 posts
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $250,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
  • Had an item featured on Envato Market
+8 more
theAlThemist says

Thank you, digitalimpact!

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