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theAlThemist says

Hey guys,

I’d like to know what happens when item is updated? Are buyers allowed to re-download the new version free of charge?

An if so – is there any way to inform those buyers if the version have a major update (in my case – new features which are unique for that type of item).

Is it a good practice to let them know about this somehow?

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digitalimpact says

1. Yes, they can download the new version. It basically gets replaced.

2. On your item description page, on Twitter, etc. :)

It’s good practice to keep your buyers up to date. It’s even better if you ask them to sign up to your “Envato-only mailing list” and send them updates there. But you’ll need, in this case, to state up-front exactly what they’re signing up for.

397 posts
  • Author had a Free File of the Month
  • Elite Author
  • Exclusive Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 3-4 years
  • Referred between 200 and 499 users
  • Bought between 100 and 499 items
+2 more
theAlThemist says

Thank you, digitalimpact!

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