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raybreaker says

Hello everyone.

Yesterday I send my new HEAL WordPress theme (HTML version already was approved and may be found here: http://themeforest.net/item/heal-responsive-medical-and-health-html-template/2890724) on review. Today I found that load bar (one that indicate when your item will be reviewed) dissapeared but I still don’t get any messages on my mail from reviewer.

What should I do? Send it again?

Link to theme: http://raybreaker.ru/wpheal/

Thanks!

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gljivec says

You can check your spam folder, sometimes the mails I got went there. Also you can download the current theme and see if the changes you made are there :)

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Ivor Reviewer says

‘HEAL – Responsive Medical WordPress Theme’ has been soft rejected. As @gljivec said please check your spam folder.

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RubenBristian says

Let me crash this thread! :) What about item updates? From about a month now i’ve never received any email for my updated items? No spam folder, no anything. All updates are pushed, but i have no idea about this..

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wickedpixel says

I got an update approve email from tf that was spam. The one from codecanyon worked fine. I mean, like, it probably made a record because after 5 minutes after submission was approved. :)

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raybreaker says

Thanks all for answer I find my theme in “Hidden” tab :) Very happy it’s soft rejected :)

P.S. I checked my spam folder it’s was empty. When I update my Goodold theme recently I don’t receive any answer on email and spam folder was also empty.

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Ivor Reviewer says

Hi all,

Thanks for reporting this issue, I will check with our Manager.

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jremick Staff says

Hi everyone,

If you’re experiencing issues with notification emails, please submit a support ticket and describe the issues and when you experienced them. Each case may be different and this will allow us to get the necessary information and investigate with the dev team.

http://support.envato.com

Thanks!

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