374 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+3 more
_rohan says

My item has been soft rejected, so I’m trying to upload the fixed item. Unfortunately, the Beta upload has never worked for me for the Main zip file, and since the ‘EDIT’ part also has a Bet-style upload, it doesn’t work either. How on earth do I upload the final file? Its about 5.5 MB, if that matters.

Rohan

2529 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Interviewed on an Envato blog
+11 more
JeffreyWay says

What happens when you try to update your file?

374 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+3 more
_rohan says
What happens when you try to update your file?

Well, when I click upload and select the zip file, one of two things happen: Either:

-After a delay of about 30seconds, it says “Error(0%)” and that’s the end

-It says “Uploading” and goes from 0 to 100% in about 5 seconds(impossible at my connection speed) and then says “Processing” for about 30 seconds, then says “Saved”. However, the file isn’t available as an option in the dropdown. I’ve tried everything, from clearing the cache to changing browsers to Chrome – to no avail.

2529 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Interviewed on an Envato blog
+11 more
JeffreyWay says

How strange. I don’t think the others have experienced this problem. However, I am aware of a weird little bug when uploading to the JS category.

Are you positive that you’re uploading a zip file, and not a .rar? Have you created a support request (located in the sidebar of this page)?

374 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+3 more
_rohan says
How strange. I don’t think the others have experienced this problem. However, I am aware of a weird little bug when uploading to the JS category. Are you positive that you’re uploading a zip file, and not a .rar? Have you created a support request (located in the sidebar of this page)?

Of course I’m not uploading a RAR ..lol. Thing is, this happens only for the Main zip file. Other files9Thumbnail, HTML preview, Screesnhots uploaded fine)

I haven’t created a support request.

Also, since this doesn’t look like it’ll be resolved for a while, can I upload the file via Classic Upload and ask the reviewer to reject it, so that the file is available in the dropdown box?

374 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+3 more
_rohan says

Here’s a screencast showing what happens:

http://screenr.com/vE8

First, I click upload and select the file. It goes from 0% to 100% in 5 seonds, then ‘Processes’ for 20-odd seconds, then says Saved. However, it doesn’t show in the dropdown list. I refresh the page, and voila! the file has disappeared.

415 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
  • Located in Europe
  • Sells items exclusively on Envato Market
+2 more
osigrandi says

Very weird…have you tried renaming the file to something shorter? What software did you use to zip the file?

374 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 1+ members
  • Has sold $1,000+ on Envato Market
  • Has collected 10+ items on Envato Market
+3 more
_rohan says
Very weird…have you tried renaming the file to something shorter? What software did you use to zip the file?

I use WinRAR to zip it. I’ve even tried naming it to “UCfile” – doesn’t work. I’ve re-uploaded the file..thats the only solution I could think of, seeing that ‘Edit’ doesn’t work.

415 posts
  • Has been part of the Envato Community for over 5 years
  • Has collected 1+ items on Envato Market
  • Located in Europe
  • Sells items exclusively on Envato Market
+2 more
osigrandi says

Humm…I use 7zip, never had a problem. It’s free…maybe as a last resort you could also give it a try?

2529 posts
  • Has been part of the Envato Community for over 5 years
  • Has referred 10+ members
  • Has sold $40,000+ on Envato Market
  • Interviewed on an Envato blog
+11 more
JeffreyWay says

Thank, everyone. I’ll pass this info on to my boss. Hopefully, it’s just a weird glitch that will be fixed early next week.

by
by
by
by
by
by