I totally agree with jokes…..
duotive said– tare . ma bucur ca mai sunt si romani pe aici
@novalex – your attitude is correct, but you must know that here are some customers who do not apreciate being friendly. i found them. trust me, it’s better to leave them without jokes. [ imi dau seama ca suntem pe aceiasi lungime de unda, dar nu toata lumea e ca la noi ]
I won’t mind the jokes. I happen to like Kriesi’s ‘Allright Sparky…’ tongue in cheek confirmations when I save changes, makes me smile every time.
I write my documentation as if Im sitting next to the client. For example something like this.
“Ok, now that you have successfully installed wordpress (fingers crossed), we are ready to jump right in and install the theme!”
Thats just me though. I think that it gives a bit more of a personal touch.
Thanks for the opinions everybody. I ended up sneaking some jokes in the documentation, and so far, everyone seems happy. I guess the key is to find a good balance, and be careful where you put them and what kind of jokes they are. Until now, all customers asking for support have been awesome.