129 posts
  • Has collected 1+ items on Envato Market
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 2 years
  • Located in Europe
bobural says

I totally agree with jokes…..


@novalex – your attitude is correct, but you must know that here are some customers who do not apreciate being friendly. i found them. trust me, it’s better to leave them without jokes. [ imi dau seama ca suntem pe aceiasi lungime de unda, dar nu toata lumea e ca la noi :) ]
– tare :). ma bucur ca mai sunt si romani pe aici :)
329 posts
  • Has been part of the Envato Community for over 4 years
  • Has referred 1+ members
  • Has collected 100+ items on Envato Market
  • Sells items exclusively on Envato Market
+1 more
CLINE123 says

I won’t mind the jokes. I happen to like Kriesi’s ‘Allright Sparky…’ tongue in cheek confirmations when I save changes, makes me smile every time. :)

205 posts
  • Has referred 50+ members
  • Has sold $125,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Elite Author: Sold more than $75,000 on Envato Market
+3 more
visualkicks says

I write my documentation as if Im sitting next to the client. For example something like this.

“Ok, now that you have successfully installed wordpress (fingers crossed), we are ready to jump right in and install the theme!”

Thats just me though. I think that it gives a bit more of a personal touch.

80 posts
  • Has sold $10,000+ on Envato Market
  • Has referred 1+ members
  • Sells items exclusively on Envato Market
  • Has collected 1+ items on Envato Market
+1 more
novalex says

Thanks for the opinions everybody. I ended up sneaking some jokes in the documentation, and so far, everyone seems happy. I guess the key is to find a good balance, and be careful where you put them and what kind of jokes they are. Until now, all customers asking for support have been awesome.

by
by
by
by
by
by