I was thinking today that there should be a page in the KB authors can relate back to for jQuery issues.
For example 99% of the time someone emails me claiming a plugin is broken or does not work, they are running multiple versions of jQuery or have other custom JS, plugins, or theme code running that is not jQuery noConflict compliant.
I think having a page right on Envato that gives users a diagnosis and links / solutions on how to fix the issues would come in handy for many. While explaining this in support tickets is possible its time consuming and sometimes even makes situations worse when you come across a stubborn buyer who refuses to believe there could possibly be anything wrong with their site or theme.
Being able to send a canned response in reference to a detailed KB entry would be great
We could do this as a community here on CodeCanyon. Back in the day I started a thread for common Flash F.A.Q.’s over on ActiveDen and have been sending the forum link to customers ever since
Looks like thats what I will be doing! Will get some resources together and post it sometime soon.
Exactly, 68% of the time would be great if there’s a dedicated page for some explanations and a list of solutions, although I guess it’s somewhat complicated for average wordpress users who aren’t even familiar with html/js moreover debugging tools like firebug
Yes, we do need something like that! If we can make it (semi)official or at least endorsed by Envato it would be great! If it’s going to be a comunity effort we’ll help as much as possible!