2 posts
  • Has been a member for 0-1 years
asteroidblues says

Hey there -

I’m using RT-THEME 17. I was changing some of the font settings and wanted to reset them to the defaults, so I hit “reset all settings,” and unexpectedly this resulted in me losing the entire contents of the site. The contents of pages and things are gone. Is there a way to revert that? I just lost a ton of work.

512 posts
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AlexFjord says

No buyer badge no support- you must login using the account which purchased the file before the author or anyone can help you

2 posts
  • Has been a member for 0-1 years
asteroidblues says

That’s a weird and rather unfriendly policy.

Anyways, I didn’t buy it. My employer did; I’m setting up their website. I’m not going to get his information and log in to ask the same question I just asked—I’ll just use a different theme, rebuild what we lost, and not use ThemeTrust in the future. This is a terrible design flaw that the author should be scrambling to fix, by the way; I hope nobody else encounters it.

117 posts Marketplace Support
  • Envato Staff
  • Support Staff
  • Has been a member for 4-5 years
  • United Kingdom
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  • Bought between 50 and 99 items
  • Exclusive Author
  • Repeatedly Helped protect Envato Marketplaces against copyright violations
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MhW Staff says

Hey asteroidblues,

I’ve just contacted you regarding this, would love to follow it up. Could you check your inbox / spam / junk folder and get back to me?

Thanks! :)

Christian

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