60 posts
  • Exclusive Author
  • 3 Years of Membership
  • Affiliate Level 3
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+2 more
nicole_89
says

I was looking on my items referrals and found a warez forum where a user posted a link with the latest update of my theme and I immediately remembered that exact unique username that asked support questions a while ago, is there any way we can stop such users so that they can’t spread our latest updates to our themes?

245 posts
  • Elite Author
  • Trendsetter
  • Author Level 7
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+3 more
An-Themes
says

Contact the support, maybe that user will be banned / account deleted :D

300 posts themesdepot.org
  • Trendsetter
  • Weekly Top Seller
  • Author Level 9
  • Elite Author
+8 more
ThemesDepot
says

Same thing happened to me a few months ago, contacted support, gave proofs, name, twitter, urls, screens.

What did support do? Nothing.

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Yes please open a Support ticket. However, it may be very difficult to prove conclusively. Support may not be able to disable an account without conclusive proof. Thanks!

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