16 posts
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Spadez8 says

Hi,

I opened a ticked 3 days ago and I haven’t had any sort of a reply. Is anyone monitoring the support system in Envato because I really need help.

Request ID : 29641

James

354 posts
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hostlin says

You Have to Wait 7 to 10 Days :D

2630 posts aspire to create - create to inspire
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Creattive says

Hi Spadez, I requested a staff reply for your post, they will look into this in short time. Thanks for your patience.

318 posts Help Team Leader
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MhW Envato team says

Hey James!

Really sorry about the delay, it’s true that we’re pretty backed up at the moment. Given the nature of your ticket, I’ve assigned it to myself and will be replying within the next few hours :)

Sit tight, catch you soon :grin:

Christian

16 posts
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Spadez8 says

Thank you very much, I appreciate it.

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3Ddym says

Hey James!

Really sorry about the delay, it’s true that we’re pretty backed up at the moment. Given the nature of your ticket, I’ve assigned it to myself and will be replying within the next few hours :)

Sit tight, catch you soon :grin:

Christian

I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

318 posts Help Team Leader
  • Member of the Envato Team
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  • Participated in a focus group or interview to improve the user experience on Envato Market
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+7 more
MhW Envato team says

I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

Hey 3Ddym!

Sorry about the delay :( . I’ve checked the ticket and it looks like Steve replied around 6 hours ago. Would you be able to check your Spam / Junk folder to see if it landed there?

Thanks! :grin:

Christian

44 posts
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  • Sells items exclusively on Envato Market
DigitalVidhya says

HI, I want to let you know guys, My last ticket was found in “SPAM” , so don’t forget to look into your “SPAM” folder also :)

1072 posts
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3Ddym says


I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

Hey 3Ddym!

Sorry about the delay :( . I’ve checked the ticket and it looks like Steve replied around 6 hours ago. Would you be able to check your Spam / Junk folder to see if it landed there?

Thanks! :grin:

Christian

Thanks Christian got it, but it’s not in the spam folder. I am using Gmail mailing system as a my primary mail and Workspace as my secondary, somehow support ticket mail didn’t transfer to my gmail from workspace. Btw Thank you :)

137 posts Web Geek
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templatin says

Hey Christian, please take a look into my ticket #14926. Waiting for 19 days and tweeted thrice.

Helpful Information

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