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Spadez8
says

Hi,

I opened a ticked 3 days ago and I haven’t had any sort of a reply. Is anyone monitoring the support system in Envato because I really need help.

Request ID : 29641

James

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hostlin
says

You Have to Wait 7 to 10 Days :D

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Creattive
says

Hi Spadez, I requested a staff reply for your post, they will look into this in short time. Thanks for your patience.

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MhW
Envato team
says

Hey James!

Really sorry about the delay, it’s true that we’re pretty backed up at the moment. Given the nature of your ticket, I’ve assigned it to myself and will be replying within the next few hours :)

Sit tight, catch you soon :grin:

Christian

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Spadez8
says

Thank you very much, I appreciate it.

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3Ddym
says

Hey James!

Really sorry about the delay, it’s true that we’re pretty backed up at the moment. Given the nature of your ticket, I’ve assigned it to myself and will be replying within the next few hours :)

Sit tight, catch you soon :grin:

Christian

I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

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MhW
Envato team
says

I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

Hey 3Ddym!

Sorry about the delay :( . I’ve checked the ticket and it looks like Steve replied around 6 hours ago. Would you be able to check your Spam / Junk folder to see if it landed there?

Thanks! :grin:

Christian

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DigiSamaritan
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HI, I want to let you know guys, My last ticket was found in “SPAM” , so don’t forget to look into your “SPAM” folder also :)

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3Ddym
says


I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

Hey 3Ddym!

Sorry about the delay :( . I’ve checked the ticket and it looks like Steve replied around 6 hours ago. Would you be able to check your Spam / Junk folder to see if it landed there?

Thanks! :grin:

Christian

Thanks Christian got it, but it’s not in the spam folder. I am using Gmail mailing system as a my primary mail and Workspace as my secondary, somehow support ticket mail didn’t transfer to my gmail from workspace. Btw Thank you :)

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templatin
says

Hey Christian, please take a look into my ticket #14926. Waiting for 19 days and tweeted thrice.

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