16 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
Spadez8
says

Hi,

I opened a ticked 3 days ago and I haven’t had any sort of a reply. Is anyone monitoring the support system in Envato because I really need help.

Request ID : 29641

James

354 posts
  • Has sold $1,000+ on Envato Market
  • Has referred 1+ members
  • Has collected 1+ items on Envato Market
  • Has been part of the Envato Community for over 2 years
+2 more
hostlin
says

You Have to Wait 7 to 10 Days :D

2831 posts aspire to create - create to inspire
  • Elite Author: Sold more than $75,000 on Envato Market
  • Helped several times protecting Envato Market against copyright violations
  • Has sold $125,000+ on Envato Market
  • Made it to the Authors' Hall of Fame
+10 more
Creattive
says

Hi Spadez, I requested a staff reply for your post, they will look into this in short time. Thanks for your patience.

358 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey James!

Really sorry about the delay, it’s true that we’re pretty backed up at the moment. Given the nature of your ticket, I’ve assigned it to myself and will be replying within the next few hours :)

Sit tight, catch you soon :grin:

Christian

16 posts
  • Has been part of the Envato Community for over 6 years
  • Has sold $10,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
Spadez8
says

Thank you very much, I appreciate it.

1152 posts Making art out of nothing at all
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Won a Most Wanted contest
+7 more
3Ddym
says

Hey James!

Really sorry about the delay, it’s true that we’re pretty backed up at the moment. Given the nature of your ticket, I’ve assigned it to myself and will be replying within the next few hours :)

Sit tight, catch you soon :grin:

Christian

I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

358 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

Hey 3Ddym!

Sorry about the delay :( . I’ve checked the ticket and it looks like Steve replied around 6 hours ago. Would you be able to check your Spam / Junk folder to see if it landed there?

Thanks! :grin:

Christian

59 posts
  • Has referred 1+ members
  • Has sold $5,000+ on Envato Market
  • Has collected 10+ items on Envato Market
  • Sells items exclusively on Envato Market
DigitalVidhya
says

HI, I want to let you know guys, My last ticket was found in “SPAM” , so don’t forget to look into your “SPAM” folder also :)

1152 posts Making art out of nothing at all
  • Elite Author: Sold more than $75,000 on Envato Market
  • Won a competition
  • Made it to the Authors' Hall of Fame
  • Won a Most Wanted contest
+7 more
3Ddym
says


I opened a support ticket 8 days back and did twitter too but still no answer from you guys. Ticket ID is 26326

Hey 3Ddym!

Sorry about the delay :( . I’ve checked the ticket and it looks like Steve replied around 6 hours ago. Would you be able to check your Spam / Junk folder to see if it landed there?

Thanks! :grin:

Christian

Thanks Christian got it, but it’s not in the spam folder. I am using Gmail mailing system as a my primary mail and Workspace as my secondary, somehow support ticket mail didn’t transfer to my gmail from workspace. Btw Thank you :)

175 posts Web Geek
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Located in India
  • Helped several times protecting Envato Market against copyright violations
+5 more
templatin
says

Hey Christian, please take a look into my ticket #14926. Waiting for 19 days and tweeted thrice.

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