390 posts Help Team Leader
  • Member of the Envato Team
  • Located in United Kingdom
  • Participated in a focus group or interview to improve the user experience on Envato Market
  • Has been part of the Envato Community for over 5 years
+7 more
MhW
Envato team
says

Hey Christian, please take a look into my ticket #14926. Waiting for 19 days and tweeted thrice.

Hey templatin!

Apologies for the lack of updates – It looks like your ticket had to go through a couple of different departments. I’ve just chased this up and you should receive a reply this afternoon :grin:


Thanks Christian got it, but it’s not in the spam folder. I am using Gmail mailing system as a my primary mail and Workspace as my secondary, somehow support ticket mail didn’t transfer to my gmail from workspace. Btw Thank you :)

Awesome! (and you’re welcome! :grin: ) . I can see you’ve replied, so I’ll leave you in Steve’s capable hands :grin:

Christian

193 posts Web Geek
  • Elite Author: Sold more than $75,000 on Envato Market
  • Has sold $75,000+ on Envato Market and is now an Elite Author
  • Located in India
  • Helped several times protecting Envato Market against copyright violations
+6 more
templatin
says

Hey templatin!

Apologies for the lack of updates – It looks like your ticket had to go through a couple of different departments. I’ve just chased this up and you should receive a reply this afternoon :grin:

Christian

Hey Christian, I have got the reply as promised by you and happy to see it resolved.

Thanks mate :)

1395 posts
  • Won a Most Wanted contest
  • Has sold $10,000+ on Envato Market
  • Has collected 50+ items on Envato Market
  • Pulled off some great moustache to raise money or awareness for Movember Australia
+7 more
greenline
says

Given the number of members and the amazing marketplaces growth, I think an issue tracking system will be needed soon….

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