69 posts
  • Made it to the Authors' Hall of Fame
  • Has sold $40,000+ on Envato Market
  • Contributed a free file of the month
  • Located in Italy
+4 more
GreenTreeLabs
says

Now that we can see who rated what, it would be strongly useful if we, authors, could contact users. I just got a rating (3 stars) because the customer wasn’t able to do an operation that instead is supported by my plugin! It’s crazy I can’t contact him to say: hey, you haven’t seen the setting, but it’s just there, I can explain it, so maybe you’ll review the rating you game.

Does it make sense??

954 posts
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+3 more
aleluja
says

Hunting a buyer for a better rate is not good for the marketplace. So, no, it won’t happen.

49 posts
  • Located in Belgium
  • Sells items exclusively on Envato Market
  • Has been part of the Envato Community for over 3 years
  • Has sold $5,000+ on Envato Market
+2 more
rakinjakk
says

+1 I’ve thought about this a great deal, too. I think there are too many disadvantages that come with an unlimited contact system. However, a system where buyers could opt in to receive messages from the seller would benefit both sides.

It would be easy enough to make sellers agree to a code of conduct which states that abuse will not be tolerated, otherwise it might generate even more support tickets (complaints) to an already overburdened support team.

Overall, yes good idea but it requires a brainstorming session @ Envato :)

99 posts
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+2 more
preciouscoder
says

my buyer rate 1 star because host don’t support my script :(

69 posts
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  • Contributed a free file of the month
  • Located in Italy
+4 more
GreenTreeLabs
says

Hunting a buyer for a better rate is not good for the marketplace. So, no, it won’t happen.

Hunting? Are you joking?

150 posts
  • Has referred 1+ members
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  • Sells items exclusively on Envato Market
+1 more
WordpressGurus
says

@ Hunting a buyer for a better rate is not good for the marketplace. So, no, it won’t happen.
LOL You’re funny.

If it is not the possibility to contact buyers, then envato should introduce :
Rating Dispute System.

1092 posts
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+7 more
survivor
says

Now that we can see who rated what, it would be strongly useful if we, authors, could contact users. I just got a rating (3 stars) because the customer wasn’t able to do an operation that instead is supported by my plugin! It’s crazy I can’t contact him to say: hey, you haven’t seen the setting, but it’s just there, I can explain it, so maybe you’ll review the rating you game. Does it make sense??

In this case You should use your Support tab for that item and write there some FAQ’s to prevent further bad ratings.

I think it is not a good Idea to let authors the possibility to contact buyers directly, because it could end with spamming from authors about new items and so on.

407 posts
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+1 more
Deep_Blue
says

Bad idea IMO.. some authors will spam clients trying to sell their items.

However there is another option: allowing contacting reviewers only (who rated your items) through a private message and without revealing the email of the client.

156 posts Level Up!
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+5 more
nutzumi
says

Here my story, last month I got 3 stars at one of my Email template with a comment said not thing relevant to my item at all. the buyer said my PPT (I guess that mean PowerPoint) have no animation. :impatient: . buyer even said I’m not planing to adding it and some other thing that made me confuse a lot?! However, I’ve contact staff to ask buyer for me but there is no response from buyer(for a month). so I ask them is it possible to remove this misunderstanding rate. Sadly they refuse because buyer brought a lot of item already he/she not a newbie. and that not break the rule. so I’ve to let it be, nothing I can do :asleep::)

69 posts
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  • Contributed a free file of the month
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+4 more
GreenTreeLabs
says

Bad idea IMO.. some authors will spam clients trying to sell their items. However there is another option: allowing contacting reviewers only (who rated your items) through a private message and without revealing the email of the client.

Yes, that’s what I meant.

Even in Google Play the authors can reply to comments! And I don’t think at Google they do things without thinking….

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