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studio_21 says

just to point out here, but shouldn’t buyers privacy be respected here? Is not going around youtube asking for Item Purchase Code against the privacy of buyers and against the rules of the marketplace? Because last time I checked, envato protects the identity of buyers, they show you that a certain buyer has bought an item from you only if that buyer chose to do so by sending you a message or writing a comment in the item comment area. Are the buyers obligated to provide you with Item Purchase Code? Since when? What if they know they are not obligated and they just ignore you, since you have no right to ask for the purchase code?

Very good point made!

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TimMcMorris says

just to point out here, but shouldn’t buyers privacy be respected here? Is not going around youtube asking for Item Purchase Code against the privacy of buyers and against the rules of the marketplace? Because last time I checked, envato protects the identity of buyers, they show you that a certain buyer has bought an item from you only if that buyer chose to do so by sending you a message or writing a comment in the item comment area. Are the buyers obligated to provide you with Item Purchase Code? Since when? What if they know they are not obligated and they just ignore you, since you have no right to ask for the purchase code?

A buyers identity may be protected on the marketplace, but you better believe that international copyright law trumps Envato’s identity protection policy.

I have perused companies legally for copyright violation; it would be absurd if you could never challenge a rights of use because of identity protection.

If someone is stealing my work and illegally making a profit from the years I have put into what I do, you better believe I am going to want to know who you are – and the law agrees.

The point of this is not to harass customers – it is to protect them and keep the work that they have paid for online. If they have paid for the work, they also do not appreciate the others who steal it and use it for nothing. It’s a small inconvenience to give a license one time. The only ones who have ever refused are simply the ones who never paid in the first place.

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Enabled Moderator says

just to point out here, but shouldn’t buyers privacy be respected here? Is not going around youtube asking for Item Purchase Code against the privacy of buyers and against the rules of the marketplace? Because last time I checked, envato protects the identity of buyers, they show you that a certain buyer has bought an item from you only if that buyer chose to do so by sending you a message or writing a comment in the item comment area. Are the buyers obligated to provide you with Item Purchase Code? Since when? What if they know they are not obligated and they just ignore you, since you have no right to ask for the purchase code?

Good point. A buyer contacts me directly though my e-mail address, he asks for support, I will ask the buyer to mail me to my profile so I can verify, he doesn’t know how / can’t find it / doesn’t want to. I can’t ask him for the verification code because of his privacy. Conclusion? No support for my items?

No, if the buyer wants support, he will give me the verification code. I’m not asking for his social security number, I’m asking for a license code. Not asking for Windows activation code or anything like that. Privacy has nothing to do with it. It’s a simple case of provide code, get support, don’t provide code, don’t get support.

My humble opinion :)

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graphicmind says

In these cases I usually contact the person or company and request their purchase license number. A few times I have actually received back an authentic license and was glad I did not get their video removed because they had in fact licensed the song.

Are they obliged to reply to you?

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organicbee says


In these cases I usually contact the person or company and request their purchase license number. A few times I have actually received back an authentic license and was glad I did not get their video removed because they had in fact licensed the song.
Are they obliged to reply to you?

legally no they don’t have to reply, but think of it this way if you don’t reply and you have a legit product it may be taken down for copyright infringements

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TimMcMorris says


In these cases I usually contact the person or company and request their purchase license number. A few times I have actually received back an authentic license and was glad I did not get their video removed because they had in fact licensed the song.
Are they obliged to reply to you?

No they aren’t legally obligated to. They will be legally required from my lawyer however – but I am not looking for that.

This is interesting to me that many are in favor of identity protection when so many people are stealing your work :(

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MarkBrodhuber Envato team says

Hey Tim,

I completely respect what you’re doing, but did want to pose a question with regards to some of the other points raised in this thread.

I’m worried that some legitimate buyers may be getting shafted if they don’t respond to you in a timely manner and you send a take down to remove their content, just because you didn’t hear back from them. I understand that you can legally request license verification, but do you have some sort of personal policy regarding the wait time, or even what you’d do if you didn’t hear back from them? Do you always assume that anyone who doesn’t respond is infringing on your intellectual property? Just dealing with people on the net myself, I’ve seen some people take up to two months to respond to emails. Playing devil’s advocate here.

Lets say some honest guy comes along and loves one of your songs. Buys the license to use in a project, also supporting you and your work. Then you come across a video on YT where he used your song, and you send him a license verification request. He doesn’t get back to you immediately, so you send a take down. Youtube removes the video, and issues the user a copyright warning. Now his video’s been removed and his work is gone, all based on the delay in communications. I worry that you may be inadvertently turning a full-on supporter into a pretty pissed off customer.

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TimMcMorris says

Lets say some honest guy comes along and loves one of your songs. Buys the license to use in a project, also supporting you and your work. Then you come across a video on YT where he used your song, and you send him a license verification request. He doesn’t get back to you immediately, so you send a take down. Youtube removes the video, and issues the user a copyright warning. Now his video’s been removed and his work is gone, all based on the delay in communications. I worry that you may be inadvertently turning a full-on supporter into a pretty pissed off customer.

Hey Mark, very fair question.

I have a very cordial e-mail that is sent out when a suspicious video has been flagged. Most of the time, even if it’s overwhelmingly obvious (some still have the water mark on them :)

The e-mail doesn’t come across like “I demand a license!!” haha, but says basically that due to the frequent abuse of audio content on YouTube that licenses are periodically requested to ensure that legitimate content remains on the site. The letter is a legally drafted letter. It also explains how to re-download the license from their audiojungle account.

It asks for the license within 72 hours, which I think is fair.

I have never been contacted a single time out of all the videos removed by a legitimate customer complaining of a take down. Not once. This is done very carefully and a lot of factors are weighed if an e-mail is not received back.

- How large is their audience? (meaning how detrimental is their video)
- What does the rest of their content look like? (does there appear to be other violations)
- Are they offering a download to the un-watermarked song?
-etc.

More importantly however, I want to steer the thread back on course because the very reason I started it was to ask for a tool to ensure legitimate videos did not get removed. This was the whole point. I can already flag what I want so this was not the intention.

Thanks for everyone’s help!

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gbiasillo says

Hi Tim, How do you go about finding content that is using your work?

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TimMcMorris says

Hi Tim, How do you go about finding content that is using your work?

This is the funny thing – many times it’s from license buyers who write to clue me in :) Other times fellow authors and sometimes even fans or just supporters of the music.

However, one other effective method is to search your name or the name of one of your tracks and sort by upload date. This really helps to bring all of the recent uploads right up rather then searching through hundreds of videos.

Of course, if your name / song name is not in the title, tags, comments or meta data it wont come up.

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