107 posts
  • 6 Years of Membership
  • Collector Level 4
colorit
says

Hi,

I’ve purchased years ago a WP theme at TF – a theme, that is regularly and very often updated. I haven’t known, that there is a download limit at TF at all, so to be sure to always have the latest version of this theme, I downloaded it every time, that I’m testing at my WP network instead of using my local saved files.

Now the “download limit” is exceeded and I cannot download the new theme updates.

I opened a ticket as suggested here http://support.envato.com/index.php?/Knowledgebase/Article/View/215 but get no answer.

I’m a client for now 5 years and spent lots of dollars in Themes and other Envato stuff … and now I can’t work further without this theme’s updates …?

Any helpful advices to solve this please? Thanks.

6839 posts
  • Envato Team
  • 5 Years of Membership
  • Canada
  • Envato Live Participant
+13 more
KingDog
Envato team
says

Hello :)

Sorry you’re having trouble with the download limitation. It’s just a small security measure we have put in place. Support will be happy to reset the limitation for you and will be replying via the ticket you’ve opened up. Thanks!

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